After purchasing plays in the Play Management section, it is not possible to use them once the 04:00 timer has finished. Our development team is currently investigating the issue in order to resolve it in a timely manner. Please accept our sincere apologies for the inconvenience.

Recently, we have received some reports from our players that if you make an interception in your end zone and you get tackled, it counts as a safety instead of a touchback. Our development team is already investigating the reports and expects to have a solution available shortly. Please accept our sincere apologies for the temporary inconvenience.

In the Main Menu, tap the 'Settings' icon in the bottom-left corner of the screen, and then choose 'Options' and 'Game.'

Language options can be changed via the 'Settings' menu, which is accessible from the Main Menu.

The in-game notifications can be turned on or off right from your iOS settings panel — please find NFL Pro 2013 in the Apps section and turn 'Gameplay notifications' ON.

To adjust the volume, access 'Settings' from the Main Menu, and then choose 'Options' and 'Sounds.'

Try to close the application and restart it. If this doesn’t help, try to re-install the game.

It should be sent already: Crash logs are sent automatically if your device is connected to the internet.

Touch the icon in the bottom-left corner of the Main Menu screen, and then log in by following the on-screen instructions.

You need to download the latest update in order to access GL LIVE. Also, GL LIVE will not work on jail-broken devices.

There are 2 ways: 1. Start the game. After the update is detected on the server, you will notice the update message. Tap the 'Update' icon, which brings you to the App Store page. Tap 'Update' and follow the standard procedure. 2. Go to the App Store on your device, and then choose 'Updates', select NFL Pro 2013, and tap 'Update.'

You cannot transfer the game data to a new device.

No.

Android version 2.3.

To invite friends, please tap 'Invite Friends' in the friends section of the Main Menu and select the desired method of invitation. This can be GL LIVE, Facebook, Twitter or by SMS (for devices supporting iMessage technology).

You and your friends can help each other by sending gifts.

No. Unfortunately, NFL Pro 2013 does not support multiplayer mode. However, you can compete with your friends on the Leaderboards.

Yes, this can be done via the 'New Season' option in the 'Settings' menu.

You have to achieve goals like taking 1st or 2nd place in championships, and upgrading your players and stadium.

Tactics can now be learned by paying some Credits and waiting a certain amount of time (Free Try). The more complex the tactic, the more time it will take to be learned.

There are basically 4 ways of obtaining energy — you may ask your friends to send you some, you may earn it in the mini-game, you may simply wait for it to refill, or you may purchase some in the Market.

In order to purchase a new team, you first need to collect enough credits, and then you can buy a team from the in-game Market. Teams are also sold in packs, like 'All National Football Conference Teams.'

You need Team Points to upgrade players. Each time you level up, you will receive some Team Points. You can also purchase Team Points Packs in the Market. 'Team Management' is accessible from the 'Management' section of the Main Menu.

You can improve your stadium in the 'Management' section of the Main Menu. Each stadium level gives you powerful bonuses that increase your players' abilities. You can also rent a stadium temporarily.

These can be accessed using the 'Statistics' icon in the 'Settings' section of the Main Menu.

You can purchase in-game Credits and experience points (XP). With Credits, you can buy Energy Points, Teams, Stadium improvements, extra Quarter Lengths, etc.

You can access the Market by tapping the icon in the upper-left corner of the Main Menu. There are also small '+' icons near the field displaying your Credits, XP and energy amounts. You can use them for direct purchases.

Check your account. If the money was charged, then contact the support team to get a refund. Otherwise, check your Internet connection. If you are using a jail-broken device, you may not be able to make purchases.

Payment options are the same as the options for your iTunes account.

The Gift Tool is a special tool that is used for refunding lost transactions, or in any other cases when the Customer Care team decides to gift a player a specific amount of Credits. The refunds are only performed in the in-game currency.

You may tap the 'FREE CREDITS' icon in the Main Menu and check the special offers available for your region.

Perform long passes and runs, tackle offensive players and generally use more sophisticated schemes to increase your Style, and by so doing, get an XP multiplier. You also earn XP by winning games.

You can play the free lottery every 18 hours. Gold and Silver lotteries, with better prizes available, can be played all the time for credits.

There are a lot of achievements in the game. They are given for performing specific actions, like scoring 5 TDs, making a sack or interception, etc.

Please go to the Management menu and choose the name editor section, where you can rename any player from any team.

To toggle the first-person camera for passing plays, you need to go to the Game Settings section.

Please make sure your device is not rooted, and that your game version and operating system are up-to-date. If your device is rooted, please restore the original firmware. If your game still crashes upon launch or after playing for some time, here are a few possible solutions. Free up more operating memory for the game (go to Applications → Running → Stop) and have as much free space as possible. If the game still crashes, try restarting your device. You can also perform a soft reset by removing the battery from your device, then re-inserting it after one minute (this can sometimes resolve issues, such as crashed apps, without clearing data from your device). If all else fails, delete the game from your device and re-download it. Note that all game files will be removed and will be unrecoverable.