Wecome gameloft
Known Issues

Here are some issues that have already been reported by other players. We are currently working on solutions for each of them.
Cannot tune up the elite cars
Friend list disappeared after the update
Progress restoration/synchronization between two devices 
Credits for the Mercedes-AMG C 63 Coupe Touring Car 2014 R&D event not received
Can't buy in-game currency due t oan error message
Synchronization issues
Season 12 in Moto Blitz is blocked
Token subscription not activated
Cannot update the game
Can't purchase credits
Frequently Asked Questions

I have made a purchase, but it doesn’t appear in the game. What can I do?
How do I progress in Career Mode?
How do I unlock Career Mode Events?
How can I unlock the cars?
How do I upgrade a car?
How do I buy Asphalt Credits?
How do I earn Asphalt Credits?
How do I buy Stars?
Can I play on any track with any car tier immediately?
How do I save progress?
What is car rank and what is the purpose of it?
What are the rules of Classic Mode?
What are the rules of Versus Mode?
What are the rules of Knockdown Mode?
What are the rules of Elimination Mode?
What are the rules of Infected Mode?
What are the rules of Gate Drift Mode?
Can I check my goals and objectives while in a race?
How do I change the Radio Station?
Do I have a rear-view mirror?
How do I change the camera view?
How do I see my medals list?
What is a Ghost?
How do I accept a friend challenge in Friend’s Activity?
How do I add a friend from a multiplayer game lobby?
How do I send a challenge to a friend?
How can I see a friend’s statistics?
How do I change the color of my car?
How do I change the window tint? How do I apply a decal?
How can I change the default sharing network?
How do I change the language of the game?
How do I adjust the speed unit?
How do I adjust the volume of the Music, SFX and Engine?
What are Barrel Rolls and Flat Spins?
How do I level up in the game?
Can I sell a car?
Why can't I find my GL LIVE friends?
What is the daily bonus?
What happens to players who are inactive on the leaderboard?
What’s Fuel and how does it work?
What changes have been made to the Car Packs?
What are the Car Collections?
How can I obtain Decals?
Can I play with my friends who are using other platforms?
What happens if I win a cup and unlock a car that I already own? Will I receive some credits instead?
What changes have been made to Multiplayer Time-Limited Events?
How many tracks does the new location, Tenerife, have?
Why is there no Multiplayer option available to me?
How do I receive the rewards from a TLE?
Can I claim my reward if I reinstall the game?
How do I add a friend in Asphalt Tracker?
I cannot synchronize my game progress on different devices. Why?
What rewards can I earn in a TLE?
What is the size of the game?
Can't continue race due to advertisement
How do I earn Stars?
What is the "AUTO-RECORD" option?
What are Elite Cars?
How does the tune-up process work?
I was charged for something I didn't order. How do I restrict in-app purchases on my device?
How do I buy Gameloft games?
I can't make in-app purchases; the game doesn't load any packs.
The purchase I ordered was not delivered. What should I do?
I made a purchase but was charged several times for it.
How do I find the purchase confirmation?
How do I update Windows games?
My device or firmware is not supported.
Game stopped working after firmware update.
No sound in game.
I'm losing in-game currency for no reason.
I haven't received the reward for the recent event.
I can't watch Free Cash videos or don't get credit for watching them.
I have lost an item in-game.
How do I turn off notifications?
My account was banned. Why?
I can't write in the chat.
How do I report a cheater or abusive player?
What are the rules of Unplugged Mode?
What are the rules of Flawless Mode?
What is Enduro Double Down?
How do I score points in Enduro Double Down?
What are the rewards in the Enduro Double Down event?
What happens if I lose?
When will Enduro Double Down be available?
What are Daily Tasks?
What do I get for completing all three tasks?
What is the Token Pass?
Do I need to log in every day to get my subscription tokens?
What is Research and Development?
How to play in Research and Development?
What are Quality Checks?
When will Research and Development be available?
Why does the Mercedes-AMG C 63 Coupe Touring Car 2014 require V8 Engine cards for pro upgrade? It used to require V6 Engine cards before the update.
How do I use elite cars in Challenge 15 in Car Mastery?
What are Seasons?
How do I score points?
What is the "RISK POINTS" option?
Can I save points and score bonus points?
What else can add bonus points?
What are tickets?
What happens when I'm out of tickets?
What are leagues?
How many leagues are there?
What will I get for being in a league?
I haven't played for quite some time and my rating decreased. Why did that happen?
Can I buy a Double Credit booster to use it afterwards while playing offline?
Where I can buy a Shelby Cobra 427? It does not appear among the selection of cars.
Will my rating be reset as soon as the new MP season starts?
Why didn't I receive my rewards when I was promoted to the next league?
How can I restart my game progress? 
How long after a TLE ends can I claim the reward that I won for it?
Why do I receive a different amount of points when winning different multiplayer events?
What are the advantages of Pro Kit Boxes? Where can I find them in the menu?
Can I have more than one account on the same device?
Can I transfer my game progress to another device?
Why don't I receive the cards I actually need, like engine cards?
I won points, but they were not added to my score. Why not?
Can I play with a joystick? Which controllers can be used?
What are Pro Kit cards? How can I use these engine cards?
How can I get VIP points? 
How can I change my country (region)?
What is a Perfect Run? How can I get this?
Why do I meet opponents with much higher ranks in Multiplayer?
I have an issue with car controls. Sometimes the car turns left or right by itself.
Why can't I download additional content after the last update?
I didn't get 5 tires restored after watching a video during the McLaren Championship. Why?
I have a McLaren car but Season 10 in Career mode is still locked.
Why can't I find the McLaren racing car to purchase and get to the next level?
My VIP level is 5. If I purchase enough tokens to move to level 7, will I receive the rewards for level 6 and level 7, or just for level 7?
Can we design our own emblem or avatar?
Does the inactivity penalty affect multiplayer?
What is my username in the game? Can I change it?