
Wecome gameloft

Known Issues
Here are some issues that have already been reported by other players. We are currently working on solutions for each of them.
Cannot tune up the elite cars
Please note that our developers are already working on this issue in order to resolve it in a timely manner.
Friend list disappeared after the update
Please note that we have currently removed the friend list from the game, but we expect to retrieve it in future updates.
Progress restoration/synchronization between two devices
As this game allows cloud saving, all copies of your game data are automatically saved on our server. If you change your device, you can go to "Options" >> "Restore your purchases" and download the last save from our server. Please note that this feature has been developed to ensure the safety of your game data, and it does not allow playing on several devices/accounts simultaneously. By trying to synchronize several accounts on multiple devices, you will definitely lose some data due to the nature of cloud saving. Please note that only devices with the same operating system (Android, iOS, Windows 8) can be synchronized.
Credits for the Mercedes-AMG C 63 Coupe Touring Car 2014 R&D event not received
Rest assured that we are already aware of this issue and our developers are planning a mass campaign to send players the missing credits very soon.
Synchronization issues
We have received reports from some players that their game results are not synchronized and they lose their gained progress and tickets. Please note that it is not a bug or connection issue -- you just need to wait for a while (up to 10 mins) and then proceed; the results should then load correctly.
Season 12 in Moto Blitz is blocked
A few players reported that Season 12 in Moto Blitz and Mastery for BMW S 1000 RR are currently blocked. Please note that the issue was fixed server-side, so from now on to access Season 12 you need to score 25 Helmets in Season 10 and in order to access BMW S 1000 RR Mastery you need to acquire the bike itself and score 10 Helmets in Season 9. Please note that in order for the server-side fix to be applied, you need to re-launch the game 1-2 times.
Token subscription not activated
We are already aware about this issue and it will be fixed in the nearest future. Thank you for your patience.
Frequently Asked Questions
I have made a purchase, but it doesn’t appear in the game. What can I do?
You need to contact Customer Care. Just go to Options and choose CUSTOMER CARE. Fill out the form and explain your issue. We’ll contact you as fast as we can.
How do I progress in Career Mode?
You just need to race and earn Stars and Asphalt Credits. Some of the Events are locked by Stars, while others require that you own a specific car.
How do I unlock Career Mode Events?
You can unlock an Event by obtaining the required number of Stars, by purchasing a specific car, by purchasing a car from a specific class or from a certain manufacturer (for example, any Audi car), or one that has the required engine type (for example, electric).
How can I unlock the cars?
The cars in Asphalt 8 are not locked. You just need the correct amount of Asphalt Credits to buy them.
How do I upgrade a car?
In the Garage Menu or in the car selection screen, tap on the UPGRADE icon in the lower part of the screen. The game will display the car stats and the available upgrades. There are 4 categories of upgrades: Acceleration, Top Speed, Handling and Nitro. Just tap on the icon to buy the upgrade of the desired category. There are 5 steps of upgrade per category.
How do I buy Asphalt Credits?
In the Main Menu, tap the big “+” symbol near your Asphalt Credits and the In-App Purchase shop will open.
How do I earn Asphalt Credits?
You earn Asphalt Credits by racing in Career Mode and Multiplayer World Series. Note that the amount of credits won depends on your position and the amount of Stars earned in Career Mode.
By contrast, Quick Solo Race and Local Wi-Fi Race are two game modes where all locations are available, but where there are no Asphalt Credits to gain.
How do I buy Stars?
Stars are used to unlock Seasons. Also, certain Events in each Season are locked with Stars.
Each Career Season can be accessed instantly by purchasing a Season Unlock from the Season page. Purchasing a Season Unlock also opens all events in that Season. Stars themselves, however, cannot be purchased.
Can I play on any track with any car tier immediately?
In a QUICK SOLO RACE, you can race in all locations with the cars that you currently own.
In LOCAL Wi-Fi RACE, you can race with the first car of every Class for free.
How do I save progress?
Progress is saved automatically. If you are logged in, your progress will also be saved in the Cloud.
What is car rank and what is the purpose of it?
A car's rank takes into account Acceleration, Top Speed, Handling and Nitro. It is an indicator of the power of your selected car and is used in the game to indicate the probable rank you need to win an Event. You can increase a car’s rank by upgrading the car in the Garage Menu, or you can buy cars with higher ranks.
What are the rules of Classic Mode?
In Classic Mode, the goal is to finish in first, second or third place to win 3, 2 or 1 Stars, respectively. There are no other special conditions.
What are the rules of Versus Mode?
In Versus Mode, you are pitted against only one opponent and the goal is to finish the race first. No other special conditions.
What are the rules of Knockdown Mode?
In Knockdown Mode, you race against one rival and many other cars. Your goal is to knock down more cars than your rival, either in a set amount of time, or from a set amount of cars.
What are the rules of Elimination Mode?
In Elimination Mode, whoever is last during the race gets a timer. When the timer reaches zero, the last-place racer is eliminated. The timer resets each time a racer is eliminated. Your goal is to be the last one standing, in which case you will be awarded 3 Stars. If you finish 2nd or 3rd you will receive 2 or 1 Stars respectively.
What are the rules of Infected Mode?
In Infected Mode, the racer in last place gets infected at regular intervals. Infected racers have a timer and are visually rendered green. When the timer runs out, the infected racer explodes, loses some time and then gets cured. All infected racers have infinite Nitro. Hit other racers to infect them and to gain extra time on the infected timer. Your goal is to cross the finish line in the first, second or third position to get 3, 2 or 1 Stars respectively.
What are the rules of Gate Drift Mode?
In Gate Drift Mode, there are multiple gates around the track. You have to be drifting when you pass through the gate to score points. If you drift outside the gate or pass through the gate without drifting, you won’t score any points. There are no opponents, only a time limit. Your goal is to reach the target score to get at least 1 Star, or score higher than the target to get more Stars.
Can I check my goals and objectives while in a race?
In Career Mode, the objectives are explained in the pre-race screen. Tap on any Event poster to get extra info about the race: the type of challenge and the 4th- and 5th-Star objectives. Once an Event has been chosen and the car is selected, you will see the objectives again in the loading screen. If you are already racing, you can tap the Pause icon and you will see the 4th- and 5th-Star objectives displayed on the screen.
How do I change the Radio Station?
While racing, tap the PAUSE icon and select the type of music that you like most.
Do I have a rear-view mirror?
No, you don’t have time to look back during the races.
How do I change the camera view?
You can change it during the race by tapping the small camera icon near the upper-right corner of the screen. You can also change it by tapping PAUSE/OPTIONS/SOUND AND DISPLAY.
How do I see my medals list?
In the Main Menu, tap your emblem (upper-left corner of the screen) to access your Profile. In the Profile screen, you'll see several tabs. Tap the MEDALS tab.
What is a Ghost?
A Ghost is a save of a dedicated race for a dedicated car by a player. In the game, they appear as translucent cars that replay a saved race. Whenever you finish an Event that features Ghosts (there will be a blue diamond Ghost icon on the Event poster), you can save what you have done by tapping the SAVE YOUR GHOST icon.
How do I accept a friend challenge in Friend’s Activity?
Tap on the Challenge in the Friends' Activity window in the Main Menu. Your friend’s Ghost will be automatically downloaded and you will be directed to the Challenge. Select your car and you will be racing against the Ghost. By tapping FRIENDS in the Main Menu, you’ll access a wall where you can see all the messages.
How do I add a friend from a multiplayer game lobby?
In a Multiplayer LOCAL Wi-Fi RACE, one player creates a room by tapping CREATE. Once the room is created, the other players need to select JOIN (LOCAL Wi-Fi RACE/JOIN ROOM) and then select the race from the list.
Multiplayer WORLD SERIES is a competitive mode matching players from all over the world against each other. The matchmaking system selects players with similar Cars, Ranks, and Leaderboard positions and assigns them to a match. This mode is the ultimate online racing competitive experience and is designed to pit players against opponents with similar skill. Tap on WORLD SERIES, select your car, and then tap JOIN ROOM and select a race mode.
How do I send a challenge to a friend?
In Career Mode, some Events offer you the possibility to ADD GHOST TO RACE (at the bottom left of the screen). Tap on the icon to select a Ghost from one of your friends and challenge it automatically.
How can I see a friend’s statistics?
Tap the FRIENDS icon in the Main Menu. You are now checking your friend’s activity. If you tap the FRIENDS tab, you’ll see a complete list. Choose any of them and you’ll see a window with their stats. You can also tap your emblem (upper-left corner of the screen) to access your Profile. In the Profile screen, you'll see several tabs. Tap the SOCIAL tab. If you are already connected, you will see a list of your friends below. Tap them to see their statistics.
How do I change the color of my car?
In the Garage Menu or the car selection screen, tap on the CAR PAINT icon and choose a new color for your car. Please note that different cars have different colors available, depending on the car licensor agreements.
How do I change the window tint? How do I apply a decal?
Changing the color of the car also affects the tone of the window’s tint and of any stripes. The option to add decals is not present in this release.
How can I change the default sharing network?
From the Main Menu, tap your emblem (upper-left corner of the screen) to access your Profile. In the Profile screen, there are several tabs. Tap the SOCIAL tab and select your social network.
How do I change the language of the game?
In the Main Menu, tap the OPTIONS icon (upper-right corner near the Gameloft icon). Now select the LANGUAGES icon and choose the desired FLAG.
How do I adjust the speed unit?
In the OPTIONS menu, accessible from the Main and Pause Menus, select SOUND AND DISPLAY. In the lower part of the screen, you will find the SPEED UNIT section.
How do I adjust the volume of the Music, SFX and Engine?
In the OPTIONS menu, accessible from the Main and Pause Menus, select SOUND AND DISPLAY. There are some sliders to adjust the various volumes.
What are Barrel Rolls and Flat Spins?
A Barrel Roll is an aerial maneuver in Asphalt 8 that sends the car flying in a corkscrew trajectory. It can be initiated by jumping off curved ramps at high speed. A Flat Spin is another aerial trick in Asphalt 8 during which the car spins in the air. It can be triggered by jumping off a normal ramp while drifting. Both these tricks reward nitro during a race. Skilled players can perform several rolls or spins in a single jump, which is a solid strategy to quickly fill their car's nitro bar.
How do I level up in the game?
You can level up by taking part in World Series (Online Multiplayer) races. Each World Series race awards experience, depending on player performance: Finishing in 1st place awards more experience than just participating.
The game lags on my Galaxy Note 2. What should I do?
In order to play with the best performance, please turn off your POWER SAVING mode and make sure your device doesn't have too many background processes running at the same time as Asphalt 8.
Can I sell a car?
No.
Why can't I find my GL LIVE friends?
The feature has been removed from the game. Please find your friends in another social network.
What are boosts?
Boosts are bonuses that affect all the races a player starts for a limited time. Players can purchase boosts with credits / in-app purchases or gain boosts as rewards/gifts.
What do boosts do?
There are 3 kinds of boosts. DOUBLE CREDIT: The Double Credits boost doubles the amount of credits you earn at the end of all races for a limited time. NITRO STARTER: The Nitro Starter boost fills the nitro bar at the start of all races for a limited time. TUNING KIT: The Tuning Kit boost improves the performance of all the cars for a limited time. (The effect is the equivalent to that of buying one upgrade of each type).
How do I activate boosts?
Before the start of every race, you get to see the BOOSTS screen where you can buy boosts (they are automatically activated when you buy them) or activate them if you received them as gifts/rewards. Alternatively, you can access the BOOSTS screen from the main menu by accessing the store and tapping on the BOOSTS tab.
How do I know if a boost is activated?
If a boost is activated, an icon representing the boost will appear in the main menu along with a timer indicating how long the boost will last. A timer will also appear on the BOOSTS screen next to the boosts that are activated.
What happens if I activate a boost when a previous identical boost is already running?
The extra time gets added to the countdown. For example, if there are 30 minutes left on a boost and you buy/activate another of the same boost, the timer goes up to 1 hour 30 minutes.
What are free upgrades?
Free upgrades are rewards the player can earn. Each free upgrade is linked to a class of cars (D, C, B, A or S). When a player owns a free upgrade, the next purchase of an upgrade for a car in that class is free. The player cannot choose when they spend the free upgrade. It is always the first purchase they make after receiving it.
What are time-limited events (TLE)?
Time-limited events are sets of races that are available for a limited time. A TLE is composed of 1 or more races that are playable consecutively. They can be accessed in the main menu by tapping on their banner (e.g. "RENAULT CLIO R.S. CUP").
What can I win in a TLE?
For each race during a TLE, the player can earn up to 3 cups. Each cup can be for the following: position in the race, time trial target, or position in a global leaderboard. At the end of the TLE, rewards are sent to the player depending on how many cups they earned.
My game is crashing. What can I do? (Fully online games, Android)
Please make sure your device is not rooted, and that your game version and operating system are up-to-date. If your device is rooted, please restore the original firmware. If your game still crashes upon launch or after playing for some time, here are a few possible solutions. Free up more operating memory for the game (go to Applications → Running → Stop) and have as much free space as possible. If the game still crashes, try restarting your device. You can also perform a soft reset by removing the battery from your device, then re-inserting it after one minute (this can somtimes resolve issues, such as crashed apps, without clearing data from your device). If all else fails, delete the game from your device and re-download it. To download your game data back onto your device, make sure you log into the same social network account as before (Facebook, Game Center, Gameloft LIVE!, etc.).
What is the daily bonus?
Every day you play the game, you'll receive a reward. The credits for your first race will be increased by a certain percentage. Play the game daily and this percentage will grow. Keep playing daily to maintain the bonus at its maximum value.
What happens to players who are inactive on the leaderboard?
Inactive players will be removed from the leaderboard after 2 weeks. This will not affect their rating; playing multiplayer again will re-post the new rating. You can enable push notifications to be notified of the removal in advance. Make sure to play World Series often to show off your skills to everyone!
What’s Fuel and how does it work?
Rental costs prevented new players from participating in the races concerned, so we replaced those costs with a FUEL system that refills over time. Now, every Time-Limited Event requires fuel in order to race. Make every attempt count and don’t worry about using up your fuel; it automatically refills over time!
What changes have been made to the Car Packs?
Since the game's launch, we’ve released many awesome new cars with every update. We’ve created new car packs to include some of these. Check out the new car bundles available on the CAR PACKS screen!
What are the Car Collections?
A Car Collection is a set of cars with a common theme (type of engine, brand, country, etc.). By completing a Car Collection, you get a reward. It’s a cool way to track your cars and get new bonuses as you progress through the game!
What do I need in order to play Season 9?
The new Season 9 has 74 events, one for each car in the game so far. First you'll need to reach 600 stars in order to unlock the Season. Once unlocked, upgrade your cars to the MAX (level 5) to enter the corresponding events.
What is a MAXED car collection?
Update 5 adds new car collections, but it also includes MAXED OUT versions of the already existing ones. If you reach upgrade level 5 for all car stats, you'll MAX the car out. You'll get a new reward if you MAX OUT all the cars in a MAXED car collection.
What are Time-Limited Events Divisions?
Time-Limited Events Divisions use multiple closed leaderboards per Event. With these small bracketed leaderboards, the sizes of which can be configured per Event, we can give more players the chance to win the best rewards.
How do I get cards?
You get cards by opening PRO KIT boxes. You can win PRO KIT boxes by participating in Time-Limited Events. Alternatively, you can purchase them in the GET PRO BOXES page accessible from the garage.
How do I win TOKENS?
Earn TOKENS by participating in Time-Limited Events. Alternatively, you can purchase TOKENS in the Shop section of the menu. TOKENS can be used to purchase premium items in Asphalt 8: Airborne, including boosters, exclusive cars, PRO KIT boxes and fuel bar refills.
How can I obtain Decals?
You can win them in exclusive Time-Limited Events, and you can also buy them with Credits or Tokens.
Can I play with my friends who are using other platforms?
Unfortunately, for now the game does not have cross-platform capability. This means that players using one platform (Android, iOS, BlackBerry, Windows 8) are not able to play with players using another platform.
What happens if I win a cup and unlock a car that I already own? Will I receive some credits instead?
Cups are played to unlock specific cars. If you have already unlocked that car, you will not receive any other reward.
What changes have been made to Multiplayer Time-Limited Events?
Firstly, we've increased the number of players to 12. This means that from now on, you'll see Time-Limited Events with different amounts of players. Secondly, we’ve updated the system so a single Multiplayer race uses one random track from a specific list… Be prepared to get familiar with them all, since it won't be so easy to learn and master a Multiplayer Time-Limited Event!
How many tracks does the new location, Tenerife, have?
Tenerife has 4 different tracks. You can play them in Career Mode (Season 9) in the new Update 9 Time-Limited Events. We also plan to unlock them in the World Series in the future.
What is Car Mastery?
Car Mastery is a new feature that allows you to master your cars in a special series of challenges. Each challenge grants you various rewards, and fully completed series reward you with Mastery Licenses. Trophies unlock special exclusive prizes.
What do I need to play Car Mastery?
You'll need to reach 135 stars in order to unlock Car Mastery.
Why is there no Multiplayer option available to me?
There is no Multiplayer option for iPhone 4 and iPod touch (4th generation).
How do I receive the rewards from a TLE?
Once a TLE is finished, the rewards will appear as a "CLAIM YOUR REWARDS" banner in the Events menu. Tap it to receive the rewards for all the TLEs in which you have taken part in the past.
Can I claim my reward if I reinstall the game?
If you played online and have your progress stored, you will be able to claim your reward for up to 2 weeks.
How do I add a friend in Asphalt Tracker?
Open the main menu, tap your emblem (upper-left corner of the screen) to access your Profile. In the Profile screen, there are several tabs. Tap the SOCIAL tab and connect to Game Center / Facebook / Google+ / Xbox Live. You can add your friends from Facebook. Their activity is displayed in the Friends' Activity Window in the main menu. You have quick access to FRIENDS in the main menu if you are already connected.
I cannot synchronize my game progress on different devices. Why?
You have to wait for a while to be able to synchronize your game progress with another device. Please also note that progress can only be synchronized between devices on the same platform.
What rewards can I earn in a TLE?
The rewards for each TLE are different. You can browse the rewards by tapping on the time-limited event in the Events menu, then tapping on the icon with an exclamation mark on the left side of the screen. Rewards can be of different types: CARS, CREDITS, BOOSTS, FREE UPGRADES, TOKENS, PRO-BOXES, DECALS.
What is the size of the game?
The installed game takes up 1.8 GB, but the device requires 2.8 GB for the installation process (for both the installation and the downloaded file). After the installation is completed, the downloaded file is deleted.
Can't continue race due to advertisement
Please note that Multiplayer mode is online racing which means that if you tap on pause, you immediately stop racing and automatically end your race. Therefore, the problem does not come from ads; please make sure that you don't tap on pause in Multiplayer.
How do I earn Stars?
Stars measure your progress throughout Career Mode. There are 374 Events with 5 Stars to gain in each one, for a total of 1870 Stars. The first 3 Stars are always won by position/time/score in a Career Event. This depends on the game mode. The 4th and 5th Stars are won by completing two specific objectives per Event. These objectives are described in the Pre-race screen.
What is the "AUTO-RECORD" option?
The "AUTO-RECORD" option will automatically record each race you play and allows you to share the resulting video at the end of the race. This option might ask for your permission to record your gameplay each time you start a race.
What are Elite Cars?
Elite Cars are new types of cars that allow you to accurately tune each of the car's performance parameters. As a result, these cars need to be tuned up periodically.
How does the tune-up process work?
In the Garage, there is a special tune-up icon with a bar to the right of the Elite Cars. You can pay a small fee and redistribute your car's stats. This starts the timer for the tune-up process. After it ends, you can use your fine-tuned car in the races. The tune-up process might also be required once every few races.
I was charged for something I didn't order. How do I restrict in-app purchases on my device?
The Gameloft games offer players the chance to buy some extras with real money to get even more fun out of the game. There are cases when a purchase is made by players' friends / family members, without the player knowing it. We would like to remind you that you can restrict in-app purchases on your device. Here are quick tips on how to set a special password for such purchases: 1) Launch the Amazon Appstore; 2) Open the menu, tap Settings, then tap Parental Controls; 3) Select "Enable Parental Controls", then enter your Amazon account password. Once you do this, your Amazon account password will be required to complete any in-app purchases on your device. For more information, please check out this page: amazon.com/gp/help/customer/display.html?nodeId=201357720
I can't make in-app purchases; the game doesn't load any packs.
If your game doesn't load any packs, please try these basic troubleshooting steps: 1) Make sure that nobody else can use your Wi-Fi connection; 2) Make sure that the signal strength is at maximum; 3) Turn your device off for two minutes, then restart your Wi-Fi router and start the game again. If the problem persists, it may be caused by temporary server issues. In this case, just wait for an hour and try again later.
The purchase I ordered was not delivered. What should I do?
The purchase should appear in the game instantly. If that didn't happen, please exit the game, make sure that you are properly connected to the Internet and log back in. A fresh connection with the server may speed up the process. If the purchase does not appear, please contact us using the "Customer Care" option in the game, attaching the purchase confirmation so we can confirm if the transaction was made on your account.
How do I find the purchase confirmation?
For Amazon Appstore, we only accept screenshots of the purchase history. In order to get a screenshot, please do the following: 1) Go to Amazon Payments at https://payments.amazon.com; 2) Click Your Account at the top of the page; 3) Log into your Amazon Payments account; 4) Select the purchase made in-game and click on View; 5) Take a screenshot of the purchase details. For more details please check out this article: payments.amazon.co.uk/help/81674 or contact Amazon support. If the purchase was made on the Gameloft Shop using direct phone billing, you will receive an SMS message with the payment confirmation. In this case, the purchase confirmation will be your mobile phone number.
I made a purchase but was charged several times for it. (Android)
Note that in-app purchases are designed to be completed only by tapping on them. Therefore, if you have tapped on an offer several times, that could result in several orders.
After making a purchase, you should receive a purchase confirmation from your store (Google Play or Amazon). If you were charged several times and received confirmation of several purchases but ordered only once, please contact us using the Customer Care option in the game, providing the Gmail address that was used to make the purchase or a screenshot of your Amazon Purchase history where these purchases would be visible.
I made an in-app purchase but didn't get the extra credits advertised in-game. (Android)
Please note that we have started introducing individual promo offers. This means that they will be offered to our players at various times. If one of your friends got a promo offer in his/her game but you didn't, please do not worry; you will also receive great deals soon.
If you see an advertisement or push notification in your game informing you about a promotion, please note that this is generally a limited-time promotion and it's up to you not to miss it. Purchases made after the end of the promotion will not give you extra credits.
If you had a special offer in your game and the purchase was made before it ended but the extra credits or gifts were not received, please contact us using the Customer Care option in the game, providing the Gmail address that was used to make the purchase or a screenshot of your Amazon Purchase history where this purchase would be visible.
How do I update Android games?
Please be advised that in order to download or update a Gameloft game, you need to be connected to Wi-Fi (not 3G/4G) and have twice as much available internal storage as the size of the game (e.g. if the game's size is 2 GB, you will need at least 4 GB free). This extra storage won't be used after the game is installed or updated, but it is necessary for proper download and performance. If you have any issues installing or updating the game, please remove unused applications, photos and videos in order to free up more memory. After that, follow the troubleshooting steps below: 1) Cancel and restart the download; 2) Restart your device, then try downloading the app again; 3) Confirm that you are connected to a strong Wi-Fi signal; 4) Make sure that firewalls aren't blocking access to ports required for Google Play (TCP and UDP 5228); 5) Make sure you've cleared the cache and data of both the Google Play Store app and the download manager. Here's how: 1) Visit Settings > Apps on your device; 2) View all apps; 3) Select the Google Play Store app, and then tap "Clear data" and "Clear cache"; 4) Then, select Download Manager and tap "Clear data" and "Clear cache". If this doesn't solve the problem, please try deleting the game from the device and re-downloading it. You will be able to recover your progress by logging into the same Facebook/Google+ account as before. In addition, there are cases where the game prompts you to update, but Google Play Store says the game is up to date. This may be caused by a server issue; please try restarting the device and clearing the app's cache. If the problem persists, please wait a little until it is fixed on our side.
My device or firmware is not supported.
In case if your device is supported by the selected game, you will be able to find this game in the shop provided by your device (Google Play Store, Amazon Appstore, etc.). Another way to see if the game is supported by your device is by opening gameloft.com directly from your device and entering the game's name into the search engine of the site.
If a game is not listed, unfortunately, it is not supported. Picking an alternate device, even if the model numbers are similar, will not work. Before adding a phone/tablet, we perform various tests to make sure that we can maintain the quality that gamers expect from Gameloft.
In addition, if you have any firmware modifications (if your device is rooted), your device might be incorrectly recognized, or not recognized at all, while you are trying to buy games. Google Play only guarantees the proper recognition and the correct download and installation of games on the original firmware.
Game stopped working after firmware update.
Please note that when the newest Android version is released, some games might not be fully optimized for it. In this case, we suggest that you wait for an update or hotfix that should solve the problem. We are sorry for the temporary inconvenience.
Game randomly crashes, freezes, lags or gets stuck at the loading screen.
Here are the troubleshooting steps that usually help to resolve most technical issues: 1) Exit the game; 2) Exit all other apps running in the background; 3) Reboot the device; 4) Turn your Wi-Fi off and back on again, then make sure the signal is strong enough; 5) Open the game; 6) Start the game, making sure that it's the only process running; 7) Check that your Wi-Fi is password-protected and that no one is using it or reducing its capacity; 8) Double-check that you are not using any P2P applications; 9) Reconnect to your account. If it still doesn't work, you can try to reboot your router or contact your Internet provider. We also recommend that you clear some space on your device for proper game performance and clear the cache of the application: 1) Go to the device's Settings; 2) Tap Applications; 3) Select Manage Applications; 4) Scroll to find the game, then tap the app icon; 5) Tap Force Stop; 6) Tap Clear Cache.
NOTE: Do not touch the Clear Data icon. In addition, you may also try these other steps: 1) Upgrade the operating system and the application to the latest version; 2) From time to time, restart the device to free up some memory; 3) Make sure that unnecessary applications are closed when you play. If the problem persists, please delete the game from your device and redownload it.
No sound in game.
If the sound in your game has disappeared, this could be caused by several factors. We suggest that you do the following: 1. Make sure that you have the sound ON in your in-game settings; 2. If the sound is ON but the game is still silent, try quitting the game and restarting the device; 3. Check whether your device is muted; this will affect the game state as well; 4. Try plugging in and unplugging your headphones; 5. Try opening another application and see if the sound works there; if there is no sound there too, the problem could be with your device, not the game.
I'm losing in-game currency for no reason.
If you have noticed that a certain amount of your in-game currency is missing, this means that it has been somehow spent during gameplay. In most cases, it’s because another person has used it (possibly a friend or family member). This is also likely if you've loaded your account onto someone else's device and forgot to log out. They could be playing on your account without you knowing.
Please be advised that the game never uses in-game resources on its own; all the actions (including purchases with in-game currency) are always triggered by the player. Accidental purchases are a possibility, too. In order to prevent such problems from happening, please do not forget to lock your screen after playing. Moreover, if you have loaded your account onto someone else's device, remember to log out when you're done.
Since we cannot cancel the player's actions on our side (i.e. revert the progress that was reached as result of accidental purchase or take back items bought by accident), we cannot offer refunds for accidental in-game purchases as this would be unfair to other players who earned the same item or upgrade with their own resources and effort.
I haven't received the reward for the recent event.
Please note that the rewards are always sent only after the event has ended, according to your final leaderboard position. Make sure that the event is not ongoing at the moment, check the announced prizes, and refresh the page with the leaderboard. Sometimes winners change within a minute, so you need to be well connected in order to see the most up-to-date information.
I can't watch Free Cash videos or don't get credit for watching them.
Kindly note that there is a limited number of Free Cash videos that can be watched per day. Once you have exceeded the limit, you won't get the rewards for further views.
Please also note that they may not be available every day. It depends on the campaign held for your platform in your specific country. Moreover, there are many other factors at play as well.
I have lost an item in-game.
Please note that items never disappear by themselves, and the game never performs any item interactions on the player's behalf. If you have noticed that you are missing an item, check if it was used when creating other items. It is also possible that you (or some of your friends / family members) have deleted it or sold it by accident. In order to prevent such problems from happening, please do not forget to lock your screen after playing and remember to log out if you have loaded your account onto someone else's device.
There are also situations where the game crashes or freezes when you are just about to loot/win a cool item. The game mechanics are designed in such a way that items are considered yours only if you were lucky enough to pick them up. In order to prevent such issues, please make sure that you have a stable Internet connection.
How do I turn off notifications on Android devices?
If you want to enable/disable notifications on your Android device, please go to Settings > Apps, choose the game from the list of all your apps and enable/disable the "Show notifications" option.
My account was banned. Why?
If your account has been banned, this means that our systems have detected abnormal activity in your account. Specific prohibited activities include, but are not limited to: 1) Using cheats, exploits, automation software, bots, hacks, mods or any other unauthorized software designed to modify or interfere with the Services; 2) Using the account, username, or password of another account holder at any time or disclosing your password to any third party or permitting any third party to access your Account; 3) Sublicense, rent, lease, sell, trade, gift, bequeath or otherwise transfer your account or any Virtual Items associated with your account to anyone; 4) Access or use a third-party account or any Virtual Items that have been sublicensed, rented, leased, sold, traded, gifted, bequeathed, or otherwise transferred from the holder or the original account creator; 5) Utilize multiple accounts, manual procedures, bots, scripts or other processes in order to accumulate or "farm" Virtual Items; 6) Use the Services in a commercial manner, including the transferring of Virtual Items in exchange for "real world" money. Your account could be also banned temporarily for a fixed term. This term should be indicated in the ban message that you receive upon launching the game.
I can't write in the chat.
If you are typing a message in the in-game chat but it is not sent or remains invisible, it is very likely that your account has been muted in the chat. This could happen if you have been showing unacceptable disrespectful behavior towards our community. We do not tolerate abusive chat behavior or any other such behavior, and want to provide a clean and fair experience for all customers.
How do I report a cheater or abusive player?
We are taking all possible measures to prevent players from using hacks and cheating: Our technical department thoroughly checks the accounts of suspicious players. Still, every now and then, misunderstandings and disputes with other players may arise. Some of our games have "Report" icons that appear when you tap on a player's nickname or avatar. These can be used to report users if they: 1. Cheat (use hacks, exploits or any kind of cheats); 2. Show abusive behavior (behavior you consider offensive or aggressive); 3. Engage in suspicious activities. To see if this option is available in your game, please check specific game FAQs.
What are the rules of Unplugged Mode?
A Classic race with an extra rule: No nitro power-ups on the track!
What are the rules of Flawless Mode?
A Classic race with a twist: No wrecks allowed!
What is Enduro Double Down?
ENDURO DOUBLE DOWN is a special type of Time-Limited Event where you can get your hands on unreleased cars and other cool prizes. In ENDURO DOUBLE DOWN, you will encounter randomly picked TIERS of challenges on different tracks and while driving different cars. Each attempt will be different from the next.
How do I score points in Enduro Double Down?
Complete one of the challenges to score Enduro Points. More wins equal a bigger score and better rewards. To progress in the event, you also need to beat the ACE RACER at the end of each TIER. If you succeed, you will have the option to save the ENDURO POINTS you scored, or you can take a chance and apply a boost to get even more points in the next challenges. There is also an option for both, for the cost of some tokens.
What are the rewards in the Enduro Double Down event?
On top of getting the biggest reward if you earn the top score in events, you will also unlock several additional rewards as you reach different tiers of ENDURO POINTS. Check the rewards list for additional details.
What happens if I lose?
If you lose, your run will be completed. Saved ENDURO POINTS will be counted and you can start again from challenge 1. Each start requires you to spend an INVITATION, which is restored over time.
When will Enduro Double Down be available?
Enduro Double Down is a Time-Limited Event, so it is not always active. Please keep an eye on our announcements in-game and on our social network accounts.
What are Daily Tasks?
Daily Tasks are a way of winning rewards in Asphalt 8! Play multiplayer races, perform barrel rolls, finish first in Career events and get rewarded! Check the list of tasks by tapping the orange Daily Tasks icon located on the top bar near your name!
What do I get for completing all three tasks?
Complete all three daily tasks and get even better streak rewards! All rewards require an Internet connection to be claimed.
What is the Token Pass?
The Daily Tokens subscription offers an attractive deal of Tokens for several days.
Once purchased, you can claim tokens every 24 hours until the subscription runs out.
Do I need to log in every day to get my subscription tokens?
Please note that you need to log into the game daily and be online to receive your subscription tokens. If you miss some days or launch the game without Internet access, you will not receive your tokens for that day.
What is Research and Development?
RESEARCH & DEVELOPMENT is a special type of Time-Limited Event where you can get your hands on an unreleased car. Overcome the stream of challenges to put the car in your own garage, with all upgrades installed!
How to play in Research and Development?
R&D is a long-term Time-Limited Event. It's divided up into Laboratories, which are progressively unlocked over several steps. To participate, you have to use Keys that are supplied over time up to a maximum amount. So put them to good use to get the final prize!
What are Quality Checks?
To proceed through an R&D event, you have to collect Quality Checks -- both on the track and by completing sub-goals. However, you won't get to keep any of them if the Validation Test Goal isn't completed, so watch out!
When will Research and Development be available?
Research and Development is a Time-Limited Event, so it is not always active. Please keep an eye on our announcements in-game and on our social network accounts.
Why does the Mercedes-AMG C 63 Coupe Touring Car 2014 require V8 Engine cards for pro upgrade? It used to require V6 Engine cards before the update.
The recipe has been changed. Now you need V8 Engine cards to upgrade the Mercedes-AMG C 63 Coupe Touring Car 2014.
How do I use elite cars in Challenge 15 in Car Mastery?
Please note that besides having a maxed-out car with all pro upgrades, you should also set the settings of the car to default.
What are Seasons?
They're the new type of competition event in multiplayer. They're limited-time events. Also, there is now a list of rewards, which you can obtain by scoring special Season Points in each race.
How do I score points?
You score points by performing the required objective for each race. For example, "Finish 3rd"; if you finish in third place, you will score points.
What is the "RISK POINTS" option?
It allows you to score additional points (up to +100%) in the next race. Points for your previous race, however, will not be saved. So it's risky.
Can I save points and score bonus points?
Yes, that's what the third option, "SAVE + RISK," is for. You can activate it to do both: save your points and add bonus points for the next race.
What else can add bonus points?
By reaching higher leagues, you will score more points (see the "leagues" sections). Certain cars may increase point output; check the "FEATURED CARS" section. There are also bonuses on certain days of the week.
What are tickets?
When a Season is active, each race will require you to spend season tickets in order to score season points.
What happens when I'm out of tickets?
When you are out of tickets, you can still race in multiplayer races, but you will not score points. You can get more tickets using Tokens.
What are leagues?
Leagues show how good you are against the other players. The more you win, the higher you rank in a league.
How many leagues are there?
There are 5 leagues:<br />
<br />
Amateur<br />
Challenger<br />
Professional<br />
Champion<br />
Elite<br />
<br />
Each league is divided into 3 Tiers.
What will I get for being in a league?
1) There is a set of rewards that every player in the corresponding league obtains at the end of the season.
2) You receive promotional rewards each time you reach the next tier.
3) For being in higher leagues, you will also get a higher number of season points per race.
4) Your achievements in the league (your league standing, position on the leaderboard, and rating) will be reflected in a new section of your profile: the HALL OF FAME!
I haven't played for quite some time and my rating decreased. Why did that happen?
If you don't play in Multiplayer Seasons for 7 days straight, you might start to automatically lose your rating and you can even be demoted to a lower league. Play multiplayer regularly.
Can I buy a Double Credit booster to use it afterwards while playing offline?
This feature can't be used without an Internet connection.
Where I can buy a Shelby Cobra 427? It does not appear among the selection of cars.
The Shelby Cobra 427 is a Car Mastery Reward and players need to complete the Car Mastery in order to get it.
Will my rating be reset as soon as the new MP season starts?
After the current season ends, a new season will soon be started. Your initial rating, which influences your league, will not be reset to 1,000. It will be defined after the first race, and will include your previous seasons' achievements.
Why didn't I receive my rewards when I was promoted to the next league?
You will receive these rewards at the end of the season.
How can I restart my game progress?
There is no way to delete your progress in Asphalt 8. You could, however, log in with a new Facebook or Game Center/Google+ account and then start a new profile.
How long after a TLE ends can I claim the reward that I won for it?
The "Claim Reward" banner is available for 2 weeks after the end of the event.
Why do I receive a different amount of points when winning different multiplayer events?
The amount of points you win depends on the amount of players that take part in the race. You get less points if you win a race among 4 players, than you would for a race with 8 players. Also, the more races you run, the less points you will be eligible to receive.
What are the advantages of Pro Kit Boxes? Where can I find them in the menu?
With the PRO KITS, you can upgrade your cars to new levels of performance. Collect cards and use them to upgrade your cars by entering the TUNING section of the garage, then the PRO KITS page.
Can I have more than one account on the same device?
Yes, you can, but we strongly recommend having only 1 account per device. Abusing the cloud saving feature can result in the loss of your game data.
Can I transfer my game progress to another device?
It is possible to recover your progress after reinstalling the game or after replacing your device (phone, tablet, laptop or PC). In order to do this, you just need to install the app on your device and log into the same social network account you used previously to link your game progress to your device. Please note, however, that this only works within the same platform (iOS, Android, BlackBerry, Windows 8).
Why don't I receive the cards I actually need, like engine cards?
This process is completely automated and works like a lottery. However, we have re-balanced the system so that you can get more legendary engines in the Pro Kit boxes.
I won points, but they were not added to my score. Why not?
You need to "Save" your points first. This can be done at the end of each race; just check for the "SAVE POINTS" option. Unsaved points will reset when you lose.
Can I play with a joystick? Which controllers can be used?
Yes, you can use the following controllers: MOGA Pro Controller, iPega PG-9025, Xbox One controller, PS3 and PS4 controllers, G910 controller (with OpenPad Union software), MINIX NEO X7 controller, and MOGA Pocket Controller. If you do not see your controller on this list, it means that we do not support it at the moment.
What are Pro Kit cards? How can I use these engine cards?
Pro Kit cards are a feature in Asphalt 8 that has been added in the Pro Kit update. You need several pro cards to install Pro Kit Upgrades on your car. Each car needs its own pack of cards. For example, you can fully upgrade the Dodge Dart GT with only 4 cards, but to do the same for the HTT Pléthore LC 750, you need to have more than 170 (!) cards.
Here are the different types of cards: Tire Cards, Suspension Cards, Drivetrain Cards, Exhaust Cards, Engine Cards (i4, i6, v6, V8, Forced-Induction V8, V10, V12, V16, W16, F12, F6, Electric, Hybrid, Rotary), and Tech cards (Initial Tech, Early Tech, Mid-Tech, Advanced Tech).
How can I get VIP points?
VIP points are obtained through in-app purchases of any packs (Credits or Tokens, Car Packs, etc.). These points increase your VIP level. The higher the level, the better the rewards.
How can I change my country (region)?
You can change your country by going to Settings > Language and Country/Region. Please note that this is a one-time action and it will be locked after you confirm your choice. That is why we kindly advise that you set your country wisely.
What is a Perfect Run? How can I get this?
A Perfect Run is a bonus that rewards you for smooth driving. You can perform a Perfect Run by not touching walls, wrecking or getting knocked down for 20 seconds. Knocking down other racers, traffic, or obliterating obstacles will not affect your Perfect Run. After 20 seconds, you will be rewarded with a small nitro bonus (25% of your nitro bar). Touching the sides of ramps and falling out of the map also will not affect your Perfect Run.
Why do I meet opponents with much higher ranks in Multiplayer?
The difference between car ranks may be bigger than 120 points if you choose the "Face stronger opponents" option. In this case, it may increase up to 160 points.
I have an issue with car controls. Sometimes the car turns left or right by itself.
We are aware that some of our players have faced a problem with car controls when playing the game, such as the car turning left or right by itself. To solve these issues, please try the following steps:
1. Restart your device and make sure your Internet connection works properly.
2. Get more information on controls by launching the tutorial race and reading the "Help" section carefully.
3. Try different control schemes and try to find the one that suits you best.
Why can't I download additional content after the last update?
In order to download additional content, you need to have a total of more than 1.8 GB of free space on your device (internal storage, not SD card). Without a full download of the additional content, you won't be able to play Multiplayer, Local Wi-Fi or Offline modes.
I didn't get 5 tires restored after watching a video during the McLaren Championship. Why?
Please note that watching a video will restore only one tire, not five. If there is 1 hour left until the restoration of tires and you watch the video, a tire will be restored. But after you use this tire, the timer will be reset to 8 hours.
I have a McLaren car but Season 10 in Career mode is still locked.
Please note that to unlock Season 10, you need to own a McLaren M14A or McLaren Mercedes MP4-25. At the moment, these cars can only be won in events.
Why can't I find the McLaren racing car to purchase and get to the next level?
Please note that you need to own at least one McLaren race car. You can win these race cars in the McLaren Championship and sometimes they can also be available in the Shop. So far there are 4 McLaren race cars in the game: McLaren M14A, McLaren Mercedes MP4-25, McLaren MP4/8, and McLaren MP4-31.
My VIP level is 5. If I purchase enough tokens to move to level 7, will I receive the rewards for level 6 and level 7, or just for level 7?
In this case, you will receive the rewards for both level 6 and level 7.
Can we design our own emblem or avatar?
No, you can only use the avatars generated by the game, and unfortunately the emblems cannot be customized.
Does the inactivity penalty affect multiplayer?
Please note that if you are inactive during the entire season, it may reduce your rating or even demote you to a lower league. It also might affect your multiplayer points.
What is my username in the game? Can I change it?
If you connect to any social network from inside the game, your name from that social network will be displayed in-game (in your profile and leaderboard). If you change your name on that social network, your in-game name will accordingly change automatically.