
Wecome gameloft

Known Issues
Here are some issues that have already been reported by other players. We are currently working on solutions for each of them.
A message appears that reads, "LEVEL ERROR. You exited the level's boundaries. You have been returned to the main menu."
Free elemental chests are not available in the Chests menu
Cannot Master minions
We were informed by several Windows players that they didn't receive any Master Hunter's Chests after completing Legendary Hunts. Our developers are already on the issue and the Chests will be available both in Your Bank and in the Chests menu soon.
Can't start the Guild War
Legendary Hunt event not available
Can't watch ad videos; "Get Gems" icon is unavailable
Can't defeat the opponent in Arena
Hammer repair issue
Controller does not work
Can't buy "12 days-of-Christmas-Pack"
Cannot open Christmas chest
Frequently Asked Questions
How does Berserker Damage work?
How does Brawler Damage work?
How do I trigger Health Potion Damage?
How do I gain XP?
How can I see my character stats?
What’s a skill?
How can I unlock a skill?
How can I upgrade a skill?
Where can I find my character’s skills?
How can I activate a skill?
What are the different types of Skills?
What are the differences between the difficulty modes?
What is the World Map?
Why can't I replay the first two missions of the single-player campaign?
Are there checkpoints in every level in the game?
Is there a lottery system in the game?
How does the system work?
What kinds of chests are available?
What are Gear Chests?
What are Bounty Chests?
How do I acquire Bounty Tickets?
How do I send gifts?
What kinds of gifts can I send?
How do I accept a Friend Request?
Can I invite my Game Center/Google+ friends?
How do I send a Friend Request?
Do I have to be connected to the Internet to be able to add friends?
Does Dungeon Hunter 5 have Voice Chat?
How do I get items and gear in the game?
How do I equip items?
What is a Gear Set?
How do I create a set?
What is an "item information card"?
How do I access an information card?
What are weapon/armor/item levels?
What is the maximum level I can reach with my gear?
What are elements?
What are the differences between the elements?
What is Fusion?
Where can I fuse items?
How do I use Fusion?
How much does Fusion cost?
Why are some of my items not displayed in the fusion screen?
What items are incompatible when upgrading?
What happens if I don't have enough gold to fuse an item?
Why can't I upgrade my weapon anymore?
What is Evolution?
How do I evolve items?
Why can't I evolve every item?
What do I need to evolve items?
Where do I get ingredients to evolve my gear?
How do I access my Stronghold?
How can I add minions to my Stronghold?
What do I lose if I'm successfully raided?
How do I raid another player?
What do I gain by raiding Strongholds?
What do I lose if I fail a Stronghold raid?
I'd like to raid a specific player. How do I search for one?
Where can I find new monsters and traps to add to my Stronghold?
What are Gems?
How can I earn free gems?
I can’t see or buy anything in the Shop. What should I do?
What is a Daily Dungeon?
How do I win prizes in Daily Dungeons?
What can I find in Daily Dungeons?
Do I have to use Wi-Fi to play online?
How can I transfer my game progress to another device with a different operating system?
What can I do if the game crashes, freezes or lags?
Why do I get the same items from Gear and Bounty Chests?
Can I play the game without an Internet connection?
Is it possible to change the account name or the character's name?
Is Dungeon Hunter 5 a "pay-to-win" game?
Why did you make Dungeon Hunter 5 an Energy-based game?
How can I reset the game progress to start from the beginning?
What is a minion's maximum tier?
Where can I find Xinkashi Minions?
What is a Room?
How do I fuse/evolve Rooms?
Where do I find Rooms?
Can traps be destroyed?
Do Rooms generate resources?
What are the tickets awarded by this Event and what are they used for?
I got tickets the first time I successfully completed the Lady Tzimeko Stronghold Raid. Can I get more?
How can I get all the rewards on the calendar?
I went to the calendar and there were several rewards to claim. Why?
I had several rewards ready to be claimed yesterday and now they aren't there. Why?
I was halfway through one or more tasks and their count dropped back to zero. Why?
What is included in the "Fuse 12 items" tasks?
Do I need to win the Raids in order for them to count towards the "Complete 1 Raid" task?
I have a maximum of only 24 Energy. How can I complete the "Spend 40 Energy" task?
I have a hard time gathering the 30 Bounty Tickets needed to complete the "Open 3 Bounty Chests" task. What can I do?
I have completed all the tasks. Now what?
Why isn't the icon to obtain free gems available?
How can I change a character's gear when defending my Stronghold?
How can I change my character gender and character name?
How can I get more Health (HP) Potions?
Other than special exclusive dungeons, what are the different types of limited-time events?
How do I create a guild?
How do I invite my friend to a guild?
Where can I see an invite to join my friend's guild?
Where can I see requests to join my guild?
How do I leave my guild?
Do my guild contribution rewards carry over to my new guild?
Do I lose my Guild Bonuses if I am kicked out of, or leave, my guild?
Is there a way to turn off incoming membership requests to my guild?
How can I kick someone out of my guild?
How do I contribute gold to my guild?
How do I chat with my guild?
How can I change my guild settings, banner, or description?
How do I upgrade my Guild Bonuses?
What are Ingredients?
What do Ingredients do?
Where do I collect Ingredients?
Where are my Ingredients stored?
What makes the Crafting inventory different?
How many Ingredients are there?
Which Ingredients are available in the Trial of Elements?
Which Ingredients are available in the story missions?
What are Trinkets?
What do they do?
How do I use them?
Why are some of the Trinket slots locked?
How do I level up Trinkets?
How do I evolve Trinkets?
How do I view my Trinkets?
How do I get new Trinkets?
What is Crafting?
Can I craft anything other than Trinkets?
What do I use to craft Trinkets?
Why would I want to do this?
How do I craft an item?
How do I get more Recipes?
Why did I unlock so many Tier-4 recipes?
On the Crafting screen, what is the bar on the left?
How does the Guild Tournament work?
When do the Guild Tournaments happen?
Who receives the Guild Tournament rewards?
At the end of a Guild Tournament, my guild ranked in the top 3 guilds. Why did I not receive any rewards?
I received a Guild Tournament reward, but the amount of Gems differs from what is written next to the medal in the Guild Leaderboards.
Why am I inactive in the guild members list?
What happens to my score if I leave a guild and join another one?
How does the Tournament Trophies overall score work?
What is a Stronghold Booster?
How do I get Stronghold Boosters?
How can I get Fusion Boosters?
Do the rewards for defending my Stronghold change depending on my League Rank?
Why am I unable to invite friends using referral codes? What does the "Invalid Code" message mean?
Why has the amount of XP needed to reach the next level changed?
My Stronghold's Upkeep does not increase anymore. It's stuck at 436 points and I'm already beyond level 100. Is that normal?
Why do I start with one shield?
What do the 5 shields indicate?
Am I rewarded for attacking a Stronghold that has 4 shields or more?
What are the consecutive rewards?
Can the consecutive defense rewards be obtained multiple times?
I have accumulated enough consecutive defenses to get a reward. Why didn't I receive it?
What happens when my Stronghold gets raided and I fail to defend it?
Where can I see my current amount of consecutive defenses?
What is the Free Energy Bonus?
How do I get a Free Energy Bonus?
What is Rush?
What are the requirements to Rush a Mission?
What are the requirements to Rush a Wanted Challenge?
What do I need to spend to Rush a Mission/Challenge?
Where can I get Rush Tickets?
Are the rewards when completing a Rush the same as if I played a Mission/Challenge normally?
What is VIP?
What are Ranks?
How do I increase my Rank?
How do I acquire VIP Points?
Can I lose VIP Points?
Can my VIP Rank decrease?
Do I have to spend VIP Points?
What are VIP Benefits?
What is the "Rush Tickets / day" benefit?
What is the "Guild Gold contribution" benefit?
What does "Unlocked Trial of Elements Waypoints" mean?
Why does the Mossback Dragon cause damage to friendly minions in the Stronghold?
I cannot use the Boosters I received from a Stronghold raid for item Fusion. Why?
What happened to the Endless Dungeon?
What happened to the Endless Dungeon leaderboard?
What else changed?
What is "Auto" mode?
What can I do while Auto mode is on?
Where can I use Auto mode?
What is the VIP Chest and how can I get it?
I purchased a special offer and now I can't access the Special Offer section. Why not?
Where do I claim my Daily Shipment of Gems?
Why were the shields removed?
Do I need to be in a guild to play Co-op mode?
Why are there no rewards when I beat a mission in Co-op?
How can I invite a friend to Co-op mode?
How can I invite a guildmate to Co-op?
What is the difference between the Minion of the Week and a Featured Minion in Co-op?
Is there any way to join a Co-op game once it has started?
Is there a way to rejoin a game after being disconnected?
Is there a way to chat with my party members in Co-op?
What happens if Quickplay repeatedly fails to find a party for me to join?
I have extra shards left after summoning the Minion of the Week. What can I do with the extra shards?
Where can I see the future Minion of the Week and Featured Minions?
Where can I see my Weekly Quests?
What does the "Minimum ATK/DEF Requirement" mean?
How do I complete the "Don't take damage from the Wraith's bomb ability" quest in the Weekly Quests?
How do I complete the "Worm eating fanatics" quest?
I open a themed chest (e.g. VIP or Adamant) but I receive regular items. Why?
I was charged for something I didn't order. How do I restrict in-app purchases on my device?
How do I buy Gameloft games?
I can't make in-app purchases; the game doesn't load any packs.
The purchase I ordered was not delivered. What should I do?
I made a purchase but was charged several times for it.
How do I find the purchase confirmation?
How do I update Windows games?
My device or firmware is not supported.
Game stopped working after firmware update.
Connection errors.
No sound in game.
Controls stopped working or became reversed.
How do I transfer my progress to another device or recover it after reinstallation?
Cannot log in with my Facebook account.
I'm losing in-game currency for no reason.
I haven't received the reward for the recent event.
I can't watch Free Cash videos or don't get credit for watching them.
I have lost an item in-game.
How do I turn off notifications?
My account was banned. Why?
I can't write in the chat.
How do I report a cheater or abusive player?
What is the YouTuber Event?
What is a Guild War?
What is a Battle?
What is Battle Frenzy?
What are Battle Quests?
Who can participate?
How can they participate?
Do Guild Wars use energy?
Why can't I recruit people to, or kick people from, my Guild?
My Guild won rewards in the Guild War, but I did not receive any of them. Why?
The Daily Reward calendar has only 28 days. Why?
What is a Stronghold?
How can I generate Gold and Quartz with my Stronghold?
Why are changes I made to my Stronghold not showing up in the Guild War?
What's the maximum Stronghold upkeep?
Why can't I play beyond mission 51 in the World Map?
What is Berserker Damage and how does it work? How can I knock back an enemy?
Why are Thunderfist Brawlers stronger in the Ruby Temple?
What are Stronghold Stones?
Where can I get Stronghold Stones?
Where can I spend my Stronghold Stones?
What is the Workshop?
Where is my Keeper?
What happened to my old Trap Rooms and their Super Fusion Points?
What is scouting?
If I do not want to raid the current opponent, can I change the opponent?
Can I raid the players who've attacked me?
Where can I see who I can raid for revenge?
What's the maximum level I can reach in the game?
What is the Guild Shop?
Why can't I enter the Guild Shop?
Why are some items locked?
How can I increase my Shop Level?
Why are some items locked that weren't locked before?
Why do some items show as "Out of Stock"?
What are Guild Seals?
How do I get Guild Seals?
Can I lose Guild Seals?
I purchased a Chest in the Guild Shop, but I received nothing. Why?
Some of my Evolution Materials disappeared from my Inventory. Why?
Why was this conversion done?
But what about the weapons and armors that required the materials you removed to be evolved?
What is bloodrage? How can I activate it?
What does it mean when I have a piece of armor with a red block that I can't equip?
Where can I get a referral code?
Our Guild leader is inactive. Can I become a leader instead?
How do I add a friend?
Why were Super Fusion Points not transferred when using items in Mastery?
What are Arena Gear Sets?
Where do I find the Arena Gear Sets?
When do I use the Arena Gear Sets?
Will there be specific Gear Sets for other game modes?