Berserker Damage is triggered when your HP is below 20%. It will give you a 10% damage buff that will last for as long as the HP condition holds true.

Brawler Damage gives you a damage bonus based on how many enemies are nearby to your character.

Health Potion Damage is triggered whenever you drink a potion. You will gain a 10% damage bonus for 6 seconds.

By completing any mission in the game (Solo Mode, Wanted Challenges, Daily Challenges).

If you go to the Gear menu, you can tap on the "+" button under your character to display their stats.

A skill is a special ability you can use in the game. You get access to a skill when you equip the corresponding Skill Item.

A skill can be unlocked by acquiring and equipping the Skill Item that grants that skill.

Skills are upgraded by using Fusion to upgrade the corresponding Skill Item.

Go to the Gear menu and then go to Equip. There, you will see which Skill Items you have equipped and which are in your inventory.

Once a Skill Item is equipped, a button representing that skill becomes available in the interface during gameplay.

There are three types of Skills: Defensive Skills, Movement Skills and Offensive Skills.

The difficulty modes determine the difficulty level of the Solo missions. A higher difficulty level means tougher enemies, but the trade-off is that the rewards are greater.

The World Map shows a map of the single-player campaign. Completing single-player missions unlocks new missions which become available on the World Map. You can return to any previously played mission by accessing the World Map from the base.

The first two missions are unique in that they cannot be replayed. They do not appear on the World Map.

No, there are no checkpoints in any of the missions.

Yes, in the form of Chests.

By acquiring gems and Bounty Tickets, you are able to open Bounty Chests that reward you with random items.

There are three types of chests available: the Gear Chest, the Bounty Chest, and the Minion Chest.

These chests contain gear for the player and are usually of a higher tier. They are opened using gems.

Bounty Chests contain items up to Tier-3. They are opened using Bounty Tickets.

Bounty Tickets are earned whenever you complete a mission where you bring along an ally; both you and the other player will earn Bounty Tickets for your success. Likewise, if someone uses your character in a mission, you will receive Bounty Tickets.

When you use another player's character in a mission, they are automatically sent a gift of Bounty Tickets.

Gifts consist of varying amounts of Bounty Tickets.

Friend Requests can be viewed and accepted in the "Requests" tab of the Friends menu.

Yes, you can send invitations to your Game Center/Google+ and Facebook friends from the "Add Friend" tab of the Friends menu.

When you complete a mission with an ally belonging to a player not yet on your Friends List, you will have the option to send them a Friend Request. You can also send a Friend Request to someone using a referral code in the Friends menu.

Yes, an Internet connection is required to send and receive requests.

No, it does not, but we might add this feature in the future.

You earn new gear and equipment by completing missions in Solo mode, participating in the Daily and Wanted Challenges, and by opening chests using Gems or Bounty Tickets.

You can equip gear by opening the Gear menu and then going to the Equip menu. This menu will show what equipment you are currently wearing and what equipment is available in your inventory.

When deciding which equipment to wear, you have the option of saving your current gear setup as a Gear Set. This allows you to change complete sets of gear without having to manually search for and equip every individual item.

When you are in the Equip menu, the number of available Gear Sets is visible below your character as a series of five dots. By scrolling between these dots, you can change, modify and update different Gear sets.

Each item in the game has its own information card that displays that item's statistics.

You can access an item's information card by tapping and holding your finger on the item in your inventory.

Each piece of equipment in DH5 has a level. The higher an item's level, the better its stats. Using Fusion, you can increase an item's level, thereby increasing its stats and making it more powerful.

Every item has its maximum level on its information card.

Items and skills are categorized under five different elements: Fire, Water, Nature, Dark, and Light.

Besides providing a different visual, elements also provide bonuses and penalties depending on how they are used. Each element is stronger against one other element and weaker against another. If you attack a monster whose armor has an element that is weak against your weapon's element, you will deal bonus damage. Likewise, if a monster with an element strong against your armor's element attacks you, you will receive extra damage. Fire beats Nature, Nature beats Dark, Dark beats Light, Light beats Water, and Water beats Fire.

Fusion is a system where you can increase an item's level (and therefore statistics) by "fusing" other items into it. The items used for Fusion are destroyed forever, but the item you improved gains experience, levels and grows more powerful.

When in the player base, open the Gear menu and then the Fusion menu.

When you open the Fusion menu, you will be prompted to choose an item. This will be the base item you're improving. Once an item is selected, you will be taken to the Fusion screen where you will be asked to choose up to four items to fuse. These items are taken from your inventory. Once you have chosen between 1 to 4 items, you can fuse them into your base item. Doing so costs gold. Once the Fusion is complete, your base item increases in experience and the other items are destroyed.

The cost of Fusion depends on the base item's level and the number of items you are fusing. The higher the base item's level and the more items you choose to fuse, the higher the cost.

Items not eligible for upgrade will not be shown. Items that are equipped will not be available to use as fusion material.

None. All item types can be used to fuse other items.

Gems can be used to cover the cost of Fusion if you do not have enough gold. The game will display a prompt asking you if you wish to cover the cost with gems if you do not have enough.

Your weapon might be at its maximum level or you do not have any available items to fuse into it.

When your item has reached its maximum level through Fusion, you can evolve it to increase its tier. When you increase its tier, the item's maximum level will increase and it will gain magical properties.

Before you can evolve an item, it must have first reached its maximum level. Once you have an item with a maxed-out level, open the Evolution menu from the Gear menu. The items available for Evolution will be present.

Not all items can be evolved. You can easily spot an evolvable item by the empty star showing on its item card.

You will need to possess the necessary materials (up to 4 ingredients) and the cost in gold.

Ingredients can be obtained by completing daily dungeons.

Go to the Multiplayer page from the player base. There, you will have the option to modify your Stronghold and collect the gold it has generated.

When you go to the Multiplayer menu, choose "Modify Stronghold" to open your Stronghold. There, you will see a map of your Stronghold and all the different places where minions can be assigned. The minions you can assign are chosen from your inventory.

You will lose Trophies that are used for your League Rank.

You can select an opponent from the Suggested Players list.

You get Trophies, Quartz, boosters and gold.

You will lose Soul Points.

You can search for a specific opponent in the opponent selection menu.

You can get them in Bounty Chests, Minion Chests and by playing Solo Mode.

Gems are a premium currency in Dungeon Hunter 5. They can be used to increase the inventory space, purchase Shields for your Stronghold or complete a purchase when you do not have enough gold.

You can obtain gems by completing a mission for the first time, by ranking in the leaderboard and by earning Victory Points in a Wanted Challenge in the Events section.

Please restart your device and then check your Internet connection.

A dungeon that is available only one specific day of the week.

There are no special prizes for playing the dungeon, but you keep all the loot you find.

Evolution materials can be found in Daily Dungeons.

No, a 3G connection will do as well, but Wi-Fi is preferable.

Unfortunately, game progress cannot be transferred between different platforms.

The application might crash, freeze or lag due to the following reasons: The device is running too many applications at the same time, the device does not have enough memory or its storage is almost full, the Internet connection is very weak. In order to avoid these issues, please make sure to close unnecessary applications, clear some memory and have a good Internet connection.

As you might already know, using a Gear or Bounty Chest does not guarantee any specific item. It works like a lottery from which you receive a random item, and it depends on which type of chest you've opened. Sometimes you can get the same items in a row, but these items also have 1 Super Fusion point that makes them more powerful.

No, an active Internet connection is required to play the game without issues and to back up your progress online.

No.

Dungeon Hunter 5 is free to download, but some content is accessible through in-app purchases. Even though Dungeon Hunter 5 offers some content through in-app purchases, the game isn't one that could be considered "pay-to-win". In-app purchases are designed to keep the game balanced and enjoyable for everyone; for instance, a seasoned player will be able to progress through challenging scenarios, but a more casual player may find themselves getting stuck more frequently, so they have the option to assist their progression with in-app purchases. There is no paywall in Dungeon Hunter 5. You will not be required to spend money to play the game to completion; you may sometimes find it more challenging (which can be far more fun), but you can enjoy all features of the game without spending any money.

Dungeon Hunter 5 has been designed with an eye for accessibility. This Energy mechanic helps to instill shorter but more enjoyable play sessions to fit within mobile gaming trends and offer the optimal mobile gaming experience. There's no less content, it just means you can't devour it as quickly! In the long run, you'll be playing for longer. The Energy system has been designed to offer you a more competitive gaming experience. By setting consequences to failure, we believe it helps trigger inner competitiveness in our players and creates a more compelling challenge and deeper strategy requirement. It also offers a more realistic experience. If we allowed players to fail the same mission hundreds of times, it would create frustration and anger; that would not be a good gaming experience. On the other hand, with the Energy mechanic you may be blocked after a series of failures -- but this will then allow you to take some rest, re-assess your tactics and gear, and come back with a new mindset and a better chance at completing the level.

In order to start the game from the beginning, you can log in with a new social network account you have never used with the game before.

A minion not won in the Stronghold Chest or Xinkashi Chest has a maximum tier of 3. Minions won from a Stronghold Chest or Xinkashi Chest have a maximum tier of 5.

In the Stronghold Chest.

Rooms are items that can be assigned to your Stronghold to change the layout of your minions, add additional defenses and impart extra bonuses on your minions. The first type of Room to be released are Trap Rooms.

Rooms are managed the same way as minions.

In the Stronghold Chest.

No, traps in Rooms cannot be destroyed. They are deactivated when all minions are killed.

Rooms do not currently generate resources, but some Rooms increase the resource output of your minions.

The new Xinkashi Chest is opened using these tickets.

After completing the Event for the first time (on each difficulty level), you can still get Xinkashi Tickets, but they drop a little less often.

You need to start the game every day for a month.

The Daily Reward requires you to log in. If you don't claim the reward right away, it will be kept there until you claim it.

At the end of the month, the calendar is refreshed with new rewards, so you need to claim your rewards before the month ends or you'll lose them.

You must complete the tasks before midnight, or the counter will reset back to zero.

The count includes the items being fused, the items being fused to, the minions and the boosters.

Yes, you need to win it.

Your Energy replenishes over time. If you play two sessions with at least 3 hours between them, you'll have plenty of Energy to accomplish this task.

Get more Friends! Use them as allies (you get double the Tickets when you use friends as allies). If this fails, try to find Friends who are more active.

Come back tomorrow and all the tasks will be refreshed, with new rewards to collect once you've completed them again.

Please be advised that the videos that give you free gems are not always available.

You can do so by using the Keeper icon in the Stronghold.

You can do so using the Change Gender or the Change Name options in the Shop. This costs a few gems.

You can now buy bundles of 5 potions in the shop. You can also get some in the Xinkashi event which sometimes appears on Fridays, or you can get them by completing missions for the first time at the second difficulty in each campaign mission.

There are numerous events that can affect various aspects of the game for a limited time: - Special elemental Gear chests which increase the chances of getting items of a specific elemental type when opening a gear chest. - Solo Mission Energy cost reduction (missions only cost half the amount of Energy to play). - Solo Mission XP multiplier (missions provides double the experience points). - Double the Gold rewards upon successfully raiding another player’s Stronghold. - Double the Quartz rewards upon successfully raiding another player’s Stronghold. - Improved Gear Fusion efficiency (each fusion provides double the Fusion Points to the item). - Improved Stronghold item Fusion efficiency, which affects Minions and Trap Rooms (each Fusion provides double the Fusion Points to the item). - Special Wanted Challenges.

Use the Create Guild icon in the Social menu. You can't create a guild if you are already in one.

If you're the Guild Leader, find your friend in the Allies screen in the Social menu. Tap on your friend's name and select "Invite to Guild". If you are not the Guild Leader, tell your friend to search for the guild's name in the Join Guild screen in the Social menu. Your friend can request to join the guild by checking it from this page (tap the magnifying glass icon, then request to join).

Go to "Join Guild" in the Social menu. In the Invitations tab, you can accept invites from a Guild Leader.

If you are the Guild Leader, you can see new membership requests from the Members tab in the My Guild screen, which can be accessed from the Social menu.

From the My Guild screen in the Social menu, select "Leave Guild".

Yes, your progress towards guild contribution rewards will carry over if you leave your current guild. However, your weekly and lifetime contributions, in the Members and Guild Bank tabs of the My Guild menu will be reset.

Yes. However, joining a new guild will grant you that guild's bonuses.

No. However, if you are the Guild Leader and set the level requirement high enough, only advanced players will be able to request to join.

From the Members tab in the My Guild screen and tap on a player. Select "Kick from Guild" in the popup that appears.

Tap the Contribute icon in the Guild Bank tab of the My Guild screen, accessible from the Social menu.

In the chat window in the player base, tap the Guild tab.

If you are the Guild Leader, tap "Edit Guild" in the My Guild screen of the Social menu.

If you are the Guild Leader and the members have contributed enough gold to the Guild Bank, you can buy a Guild Bonus upgrade from the Bonuses tab in the My Guild screen, found in the Social menu.

Ingredients are a new item type used to craft Trinkets.

On their own, Ingredients have no effect. They are only used to craft Trinkets. They cannot be fused or evolved, but they can be sold.

Ingredients can be received in the story missions or in the Trial of Elements. Different Ingredients are received in the Trial of Elements than in the story missions, so you'll have to play both to craft new Trinkets.

Ingredients are not stored in the normal inventory. They are in the Crafting inventory, which can be found in the Crafting section.

The Crafting inventory is where Trinkets and Ingredients are stored. It also has its own storage cap, meaning it can be full even when the normal inventory is not (and vice versa).

There are 8 for each element, for a total of 40.

Mushrooms, Herbs, Powders, Elixirs and Minerals.

Eggs, Feathers and Spirits.

Trinkets are a new type of gear for players to equip.

They give small magical bonuses. These are just like the magical bonuses on your other gear, such as weapons and armor, but for different values.

They are equipped on the same screen as any other piece of gear. Tap the new Trinket slot to open up your Trinkets and equip them.

Initially, some Trinket slots will be locked. Others unlock as the player character reaches certain level milestones. Just keep leveling up to unlock more slots.

You can't. Trinkets have no levels and cannot be fused or leveled up.

You can't. Trinkets cannot be evolved. However, higher-tier Trinkets can be crafted using the Crafting menu.

Trinkets are stored in the Crafting inventory with the Ingredients. If you tap and hold, you can see their full properties, just like any other item.

You craft them in the Recipes tab of the Crafting menu.

This is a new system in DH5 that allows for the creation of new items, such as Trinkets.

Not at this time.

A new item type, called Ingredients, is used to make Trinkets. If you have enough Ingredients, you can create a new Trinket. For higher-tier Trinkets, you also need to use some Trinkets from the previous tier.

This is the only way to receive Trinkets, which are a new type of gear and give additional magical properties.

Go to the Inventory menu, then the Crafting menu. There, you can see your available Recipes. These are the Trinkets you can currently craft. Your Ingredients are in a second tab on this screen.

When you craft a Trinket, you unlock Recipes for higher-tier Trinkets of that element.

After making a Tier-3 trinket, the Tier-4 recipes of that element are unlocked. There are 5 different Tier-4 recipes for each element, so players have additional choices for customizing their character.

When you're on the Crafting screen, you may see that one of the items needed to craft the Trinket is a lower-level Trinket. If you need more copies of that lower-level Trinket to complete your crafting, you can tap on it and immediately go to the Crafting screen for that Trinket. The higher-level Trinket you were working on before is still accessible on the bar on the left. If you tap the icons there, you can return to the Trinkets you were working on before.

It's simple: First, you need to be in a guild. Then, you need to raid another player's Stronghold at least once during a season to place your guild on the leaderboard.

When a season ends, another always starts automatically.

First, your guild needs to be in the top 3 guilds. Then, you need to be in the top players of your guild.

Besides being in the top 3 guilds, only the top players share the reward.

The Gems indicated on the Guild Leaderboards is the total number of Gems that the winning guild receives. Once won, the reward is shared equally among the top players of the guild.

You are set as inactive every time a Guild Tournament ends or when you leave a guild. To become active again, you need to raid another player's Stronghold.

When you leave a guild, your score is removed from the Tournament Trophies overall score if you were active. To add your score to your new guild, you need to raid another player's Stronghold.

The Tournament Trophies overall score is the sum of all active members' personal Stronghold score (Trophies).

Stronghold Boosters are Fusion Boosters that are used exclusively to level up minions and rooms in the Stronghold.

Stronghold Boosters are given as rewards for successfully raiding another player's Stronghold.

Fusion Boosters are now given as rewards for successfully defending your Stronghold.

Yes. As you get promoted in Leagues, you earn more and better Fusion Boosters for successfully defending your Stronghold.

You can only add players who play on the same platform and are located on the same server. Players are placed on different servers based on their location.

This change was implemented in Update 2 to improve game balancing.

The limit for the Stronghold Upkeep is still 436 points. It has not been increased in any updates.

All players start with one shield, until their Stronghold gets attacked 10 times.

Once your Stronghold is attacked 10 times, your rating is based on your win/loss ratio for defending your Stronghold. So, a Stronghold with 3 shields highlighted out of the 5 has a defense rating of 60%.

Yes. Besides earning a large amount of trophies, the amount of Gold and Quartz you earn is multiplied.

You receive a reward each time you reach a new number of consecutive defenses.

No. You receive them only the first time you reach that number of consecutive defenses.

Some rewards require the player to be at least in a certain league or higher to be able to obtain them. Note that your Stronghold needs to be attacked and successfully defended at least once in the required league or higher to obtain the rewards.

Your consecutive defenses count returns to 0.

In your Stronghold, simply tap on your defensive rating icon. You will be brought to the consecutive defenses rewards section.

This is a recurring gift of Energy that you can claim anytime you want. Once you've claimed it, you have to wait until the cooldown is complete to claim the gift again.

In the Special tab of the Quests menu, tap on the "Claim" icon at the top.

Selecting "Rush" instead of playing a Mission normally means that the Mission will be completed automatically, and you'll be sent to the result screen right away. No need to fight.

You need to have successfully completed that Mission AFTER the release of Update 4, where the Rush feature was introduced, at that difficulty or higher, without using any Health Potions or Revives. You only need to complete this requirement once; after that, you can use Rush whenever you want for that Mission at that difficulty level.

They are the same as for Missions, but applied to that particular Wanted Challenge and difficulty level.

After you've unlocked the right to Rush a particular Mission or Wanted Challenge, you'll need 1 Rush Ticket and the normal amount of Energy to Rush the Mission/Challenge.

Every time you unlock the right to Rush a Mission, you will receive a Rush ticket. You can also purchase Rush Tickets in the Shop. Every time you gain a new VIP Rank, you'll receive a bundle of Rush Tickets. High-ranking VIP users can receive an amount of Rush Tickets EVERY day.

You will receive what you would have gotten in an average run.

It is a system we created to reward our users who have spent some money in the game with benefits and exclusive features. We will add more benefits and features for our VIP users in the future, so stay tuned!

There are 10 VIP Ranks. You can increase your VIP Rank by obtaining VIP Points. You will gain more benefits and advantages as your VIP Rank increases.

You need to get VIP Points. When you cross certain thresholds of VIP Points, you'll increase your VIP Rank.

The main method to acquire VIP Points is through in-app purchases. Each pack of Gems comes with a certain amount of VIP points. You can also receive VIP points as Daily Rewards.

No.

No. VIP Ranks NEVER decrease.

No. You can gain VIP Points and your total will NEVER decrease.

These are advantages given to VIP users, depending on their VIP Ranks. To see a full list of the VIP Benefits, just enter the in-app purchase menu and select "Benefits" at the top right of the menu.

The VIP user will receive an amount of Rush Tickets every day, as long as they log in and claim them in the Quests menu every day.

It means that every time you contribute Gold to your Guild, your contribution will be worth more than what you actually gave. A 20% bonus means that if you gave 1,000 Gold to your Guild, 1,000 Gold will be deducted from your wallet, but it will be worth 1,200 Gold the moment it is deposited in your Guild's bank.

It means that when the Trial of Elements is reset, instead of being forced to restart at Waypoint 1, you'll already have a number of Waypoints unlocked.

This is a game feature, but we might change how Mossback Dragon works in future updates.

After Update 3, we added Stronghold Boosters to the game. They can only be used for upgrading your minions. In order to upgrade your items with Fusion, you can use the Boosters received from the daily Fusion Booster dungeon / Wanted Challenge, or those received as a Guild reward or won while successfully defending your Stronghold from another player's raid.

The Endless Dungeon has been modified and is now called the "Trial of Elements."

The leaderboard has been removed. The Trial of Elements now shows the top players for the event, but there are no rewards associated with being at the top; simply the fame that comes from being the best.

The Trial of Elements is now a two-week event, and rewards are given at set Waypoints. Players who progress farther in the Trial can earn Gems and trinkets.

In Daily Dungeons and in the Trial of Elements, you can tap the AUTO icon at the bottom of the screen to have your character defeat the monsters and complete the missions by itself.

You can turn Auto mode on and off at any moment during gameplay. While Auto mode is on, you can switch weapons or drink a health potion without turning Auto mode off. Your character will move, attack and perform skills by itself.

Auto mode is available only in Daily Dungeons, in the Wanted Challenges, and in the Trial of Elements.

The VIP Chest is exclusive to VIP users with a Rank of 8+. It has higher odds to get better items. Also, new items are released one week earlier in the VIP Chest before entering the other Chests.

Each special offer (which might include one or more bundles) is a one-time offer (until another special offer is presented).

You can claim your Gems in the Quest menu, inside the Special tab.

The shields were more in the way than they were helpful. Removing the shields helps you get raided more often, which can lead to a better chance of getting successful defensive rewards.

No, but some quests require you to be in a guild in order to complete them.

Co-op rewards are not based on individual missions; they are based on completing Weekly Quests. Check the Quests menu to see what objectives you can complete in Co-op to earn rewards.

Currently there is no feature to directly invite a friend. However, if you create a Party, anyone on your Allies list will see it listed separately in the Join Party menu.

Currently, there is no feature to directly invite a guildmate. However, if you create a Party, anyone in your guild will see it listed in the Guild Parties section of the Join Party menu.

Each Co-op Weekly Quest gives shards to summon the Minion of the Week. In general, you will be able to earn one minion per week this way. If you are able to complete ALL weekly quests in a given week, you will earn a SINGLE shard for the Featured Minion. It takes three shards to craft a Featured Minion, so you will need to complete all of the quests for several weeks to earn one.

Currently, there is no way to join a game that is in progress.

No.

No.

Generally, this occurs during periods of low player activity. Try again later or use the Auto-join Lobby feature to find a room. (This option is in the pop-up that appears when Quickplay fails to find a match.)

Currently, the Weekly quests may sometimes give more shards than are necessary to craft a minion. This is so you have greater choice in terms of the quests you would like to complete. You can hang onto your extra shards. It is possible that there will be more of the same type of shard available in the future.

Currently, you must wait until the event refreshes (once per week). This will cause the Weekly Quests to reset and the new minions to appear.

The Weekly Quests are displayed in the Quest menu accessible from the main menu. They are also accessible using the Weekly Quests icon in the Co-op Menu.

This is the minimum Attack and Armor rating your character must have to join a room. As a Party Leader, you can set this to lock your room to only allow players with certain stats to join. In order to meet the requirement, BOTH the ATK rating and DEF rating of the player must be higher than the limit. Each map difficulty has a suggested min ATK/DEF requirement, but a Party Leader can choose to raise or lower it when creating the party.

In the Ashken Breeding Ground map in Co-op, the last boss is the Forsaken Wraith. One of its abilities looks like a time bomb over the player's head. If you can complete the level without any members taking damage from this ability, the quest will be completed.

In the Ashken Breeding Ground map in Co-op, the second-to-last boss is the Possessed Worm. If you wait to kill the worm until it has eaten enough Ashken fanatics, THEN kill it and finish the mission, the quest will be completed.

When opening any themed chest, you may also win non-themed items. There is just a higher chance of getting a themed item. It is a feature of the game.

Most Gameloft games offer players the chance to buy some extras with real money to get even more fun out of the game. There are cases when a purchase is made by players' friends / family members, without the player knowing it. We would like to remind you that you can restrict in-app purchases on your device. Here are quick tips on how to set a special password for such purchases. If you are using Windows Phone, there is an option to set a PIN for your Wallet: 1) In the App list, tap the Wallet icon; 2)Tap the More icon, then tap on Settings+PIN; 3)Turn on the Wallet PIN setting, enter and confirm your new PIN (it must be at least four digits), then tap on Done; 4) If you'd like to require this PIN for purchases in the Windows Phone Store, select the "Use Wallet PIN to protect music, app and in-app purchases" checkbox. More information on the restrictions can be found here: http://www.windowsphone.com/en-us/how-to/wp8/apps/set-up-a-wallet-pin If you are playing on a Windows PC, please follow these instructions: 1) Go to https://familysafety.microsoft.com and log into your Microsoft account; 2) Set up Family Safety; 3) Follow the steps provided (http://windows.microsoft.com/en-us/windows-8/family-safety). For more details, please contact Windows support: https://support.microsoft.com/

If you want Gameloft games on your Windows device (Windows Phone or PC), the right place to get them is the Windows Store, where there are currently more than 50 games. To buy a game, you can use credit cards, Microsoft gift cards and your mobile operator bill. For more information, please check this article: windowsphone.com/en-us/how-to/wp8/accounts-and-billing/payment-methods-for-the-windows-phone-store

If you see that the game doesn't load any packs, please try these basic troubleshooting steps: 1) Make sure that nobody else can use your Wi-Fi connection; 2) Make sure that the signal strength is at maximum; 3) Turn your device off for two minutes, then restart your Wi-Fi router and start the game again. If the problem persists, it may be caused by temporary server issues. In this case, just wait for an hour and try again later. If the game returns errors when trying to make an in-app purchase, you may need to verify the following: 1) Make sure you are correctly logged into your Microsoft Live account. Try to log out and log back in; 2) Check your account balance and make sure you have sufficient funds; 3) Make sure that your payment information is up to date. Log into this site: http://commerce.microsoft.com/ and select Payment Options; 4) If you receive a "pending transaction" error, it means that one of the previous transactions has not been completed yet. Please try to make your purchase again later.

As a rule, the purchase should appear in the game instantly. If that didn't happen, please exit the game, make sure that you are properly connected to the Internet and log back in. A fresh connection with the server may speed up the process. If the purchase did not appear, please contact us using the "Customer Care" option in the game, attaching the purchase confirmation, so we can confirm if the transaction was made on your account.

Please note that in-app purchases are designed to be completed only by tapping on them. Therefore, if you have tapped on an offer several times, that could result in several orders. After making a purchase, you should receive a purchase confirmation from the Windows store. If you were charged several times and received confirmation of several purchases but ordered only once, please contact us using the Customer Care option in the game, attaching a screenshot of your order history where these purchases would be visible.

Here's how to view all your Windows Store purchases from your Microsoft account: 1) Sign into account.microsoft.com; 2) Go to "Payment & billing" and select "Order history"; 3) Select the order made in-game; 4) Take a screenshot of it. To take a screenshot on a Windows Phone or Windows 8 tablet, press the power button and volume-up key at the same time. The screenshot will be saved to your Pictures folder. To take a screenshot on a Windows PC, press the Windows logo key + PrtScn. The screenshot will appear as a file in a folder called "Screenshots" inside your default "Pictures" folder. If the purchase was made on the Gameloft Shop using direct phone billing, you will receive an SMS message with the payment confirmation. In this case the purchase confirmation will be your mobile phone number.

Kidly note that in order to download or update a Gameloft game, you need to be connected to Wi-Fi (not 3G/4G). If you have any issues updating a game, please try the following troubleshooting steps: Windows Phone 8: 1) Go directly to the game store 2) Find the game 3) Select "Update" Windows 8: 1) Go to game store 2) Swipe in from the right edge of the screen and then tap Settings (if you use a PC with a mouse, point to the lower-right corner of the screen, move the mouse pointer up, then click Settings) 3) Tap or click on App Updates 4) Make sure that "Automatically update my apps" is set to NO 5) Then manually check for updates by clicking on "Check for Updates" Also, remember that the game needs twice as much available internal storage as the size of the game (i.e. if the game's size is 2 GB, you will need at least 4 GB free). This storage space won't be used after the game is installed or updated, but it is necessary for proper download and performance. In order to free up more space, please remove unused applications, photos and videos, and try clearing the device's cache. After that, follow the troubleshooting steps below: 1) Cancel and restart the download. 2) Restart your device, then try downloading the app again. 3) Confirm there is connectivity to either a wireless or cellular network on your device, and contact your service provider if you aren't connected. If this doesn't solve the problem, please try deleting the game from the device and re-downloading it. After reinstallation, you will be able to restore your game progress by logging into the same account (Facebook / Xbox Live / Gameloft LIVE!) that you used in the game previously.

If your device is supported by the selected game, you will be able to find this game in the Windows Store by searching its name. If a game is not listed, unfortunately it is not supported. Picking an alternate device, even if the model numbers are similar, will not work. Before adding a phone/tablet, we perform various tests to make sure that we can maintain the quality that gamers expect from Gameloft.

Please be advised that when the newest Windows version is released, some games might be not fully optimized for it. In this case we suggest that you wait for an update or hotfix that should solve the problem. We are sorry for the temporary inconvenience.

First of all, please follow the steps below, which usually help in such cases. Troubleshooting steps: 1) Make sure no one else is connected to your Wi-Fi network; 2) Make sure you are not running any streaming or P2P software on your Wi-Fi network; 3) Make sure the signal strength is at maximum; 4) If the problem persists, please shut down your device, restart your Wi-Fi router, restart your device, reconnect to Wi-Fi and try again. If you are receiving an error with a specific error code, please provide us with this code or send us a screenshot of the error message you received.

If the sound in your game has disappeared, this could be caused by several factors. We suggest that you do the following: 1. Make sure that you have the sound ON in your in-game settings; 2. If the sound is ON but the game is still silent, try quitting the game and restarting the device; 3. Check whether your device is muted; this will affect the game state as well; 4. Try plugging in and unplugging your headphones; 5. Try opening another application and see if the sound works there; if there is no sound there too, the problem could be with your device, not the game.

If you are experiencing any issues with controls (manual or gyroscope), first of all, please follow the below troubleshooting steps which usually help in such cases: 1. Make sure no one else is connected to your Wi-Fi network; 2. Make sure you are not running any streaming or P2P software on your Wi-Fi network; 3. Make sure the signal strength is at maximum; 4. If the problem persists, please shut down your device, restart your Wi-Fi router, restart your device, reconnect to Wi-Fi and try again. If the problem relates to the gyroscope and persists after performing the above steps, please try re-calibrating the accelerometer on your device inside the game settings. Some of our games also support external controllers. Please check specific game FAQs for more details.

Gameloft games provide an opportunity to synchronize your progress on several devices running the same operating system (i.e. you can transfer your progress between Windows devices). There are also several games that allow you to transfer progress to other platforms (please see specific FAQs for each game to see if this option is present there). Please note that although you do have such an option, we strongly suggest that you play on one device at a time, as playing on both the new and old devices can generate progress conflicts. If your progress was reset after resetting the device / updating the game / reinstalling the game, or if you have bought a new device, you have an option for recovering your old account. All you need to do is to log into the account (Facebook / Xbox Live / Gameloft LIVE!) you previously used in the game. If that didn't solve the problem or you didn't have this option before the issue occurred, please contact us from the in-game Customer Care section describing the specific issue that you encountered in more detail.

As a general rule, you should be able to log into your Facebook account through the game's settings. If the game does not provide an option to log in with any social network, that could be caused by the age you have entered on the Age Confirmation screen. We were requested to introduce the Age Confirmation screen as a part of new regulations in several countries. Please be advised that the changes mentioned above involve removing all social network connections and other features that might disclose players' real names or other personal information. These regulations have been set up to protect children from unwanted social interactions. If you are unable to connect to your account due to a specific error or if the account just loads but nothing happens, we suggest that you try the following troubleshooting steps that usually resolve such issues: 1. Turn off your device and Wi-Fi router for a minute or two; 2. Turn them back on and check whether the application is working properly; 3. Make sure your Wi-Fi network is password-protected so no one else is using it and lowering your bandwidth; 4. Make sure you do not have any streaming or P2P software running on your Wi-Fi network; 5. Log in with Facebook through the app by using the game's settings.

If you have noticed that a certain amount of your in-game currency is missing, this means that it has been somehow spent during gameplay. In most cases, it’s because another person has used it (possibly a friend or family member). This is also likely if you've loaded your account onto someone else's device and forgot to log out. They could be playing on your account without you knowing. Please be advised that the game never uses in-game resources on its own; all the actions (including purchases with in-game currency) are always triggered by the player. Accidental purchases are a possibility, too. In order to prevent such problems from happening, please do not forget to lock your screen after playing. Moreover, if you have loaded your account onto someone else's device, remember to log out when you're done. Since we cannot cancel the player's actions on our side (i.e. revert the progress that was reached as result of accidental purchase or take back items bought by accident), we cannot offer refunds for accidental in-game purchases as this would be unfair to other players who earned the same item or upgrade with their own resources and effort.

Please note that the rewards are always sent only after the event has ended, according to your final leaderboard position. Make sure that the event is not ongoing at the moment, check the announced prizes, and refresh the page with the leaderboard. Sometimes winners change within a minute, so you need to be well connected in order to see the most up-to-date information.

Kindly note that there is a limited number of Free Cash videos that can be watched per day. Once you have exceeded the limit, you won't get the rewards for further views. Please also note that they may not be available every day. It depends on the campaign held for your platform in your specific country. Moreover, there are many other factors at play as well.

Please note that items never disappear by themselves, and the game never performs any item interactions on the player's behalf. If you have noticed that you are missing an item, check if it was used when creating other items. It is also possible that you (or some of your friends / family members) have deleted it or sold it by accident. In order to prevent such problems from happening, please do not forget to lock your screen after playing and remember to log out if you have loaded your account onto someone else's device. There are also situations where the game crashes or freezes when you are just about to loot/win a cool item. The game mechanics are designed in such a way that items are considered yours only if you were lucky enough to pick them up. In order to prevent such issues, please make sure that you have a stable Internet connection.

To manage notifications on Windows Phone, please open the App list, tap Settings > Notifications + actions, and choose the game from the list of your apps. There, you can turn notifications on or off. Also, there are notifications that are sent by the game. These can be disabled in the main menu of the game by going to the settings, then notifications.

If your account has been banned, this means that our systems have detected abnormal activity in your account. Specific prohibited activities include, but are not limited to: 1) Using cheats, exploits, automation software, bots, hacks, mods or any other unauthorized software designed to modify or interfere with the Services; 2) Using the account, username, or password of another account holder at any time or disclosing your password to any third party or permitting any third party to access your Account; 3) Sublicense, rent, lease, sell, trade, gift, bequeath or otherwise transfer your account or any Virtual Items associated with your account to anyone; 4) Access or use a third-party account or any Virtual Items that have been sublicensed, rented, leased, sold, traded, gifted, bequeathed, or otherwise transferred from the holder or the original account creator; 5) Utilize multiple accounts, manual procedures, bots, scripts or other processes in order to accumulate or "farm" Virtual Items; 6) Use the Services in a commercial manner, including the transferring of Virtual Items in exchange for "real world" money. Your account could be also banned temporarily for a fixed term. This term should be indicated in the ban message that you receive upon launching the game.

If you are typing a message in the in-game chat but it is not sent or remains invisible, it is very likely that your account has been muted in the chat. This could happen if you have been showing unacceptable disrespectful behavior towards our community. We do not tolerate abusive chat behavior or any other such behavior, and want to provide a clean and fair experience for all customers.

We are taking all possible measures to prevent players from using hacks and cheating: Our technical department thoroughly checks the accounts of suspicious players. Still, every now and then, misunderstandings and disputes with other players may arise. Some of our games have "Report" icons that appear when you tap on a player's nickname or avatar. These can be used to report users if they: 1. Cheat (use hacks, exploits or any kind of cheats); 2. Show abusive behavior (behavior you consider offensive or aggressive); 3. Engage in suspicious activities. To see if this option is available in your game, please check specific game FAQs.

It is an event in which players will select a YouTuber from a list who, through actions in the game, will earn them points. The YouTuber who wins will get their armor added to the game.

- A Guild War is a 3-day event where Guilds compete against each other for the highest leaderboard position. - A Guild War is made up of matches called "Battles." A Battle is 1 hour long and is a match between two Guilds based on an automatic matchmaking process. - To participate, a Guild Leader or Officer must "Declare War" before each Battle. This will enter the Guild into the matchmaking queue. The Battle begins immediately when an opponent Guild is found. - After a Guild declares war, the Guild cannot recruit or kick new players until the Guild War ends, and any changes that Guild members make to their Stronghold defenses will not appear in the Guild War.

- A battle is 1 hour long and is a match between two Guilds based on an automatic matchmaking process. - To participate, a Guild Leader or Officer must "Declare War" before each Battle. This will enter the Guild into the Battle Queue. The Battle begins immediately when an opponent Guild is found. - Players can attack the Stronghold of enemy players. A successful attack earns War Points for the attacking player's Guild. - When the Battle is over, the Guild that earned the most War Points during the Battle gains a War Point bonus. - Players can also choose to raid the armory to find Battle Supplies. When a Guild earns enough Battle Supplies, they trigger Battle Frenzy for a limited time. - At the end of a Battle, the Guild that's earned the most points in that Battle will get a percentage bonus to the points they earned.

- Battle Frenzy is a special short-duration boost that gives a Guild extra War Points for all successful attacks. - Battle Frenzy triggers automatically when a Guild earns enough Battle Supplies by raiding the opponent's Armory. - A Guild can extend the Battle Frenzy timer by gathering more Battle Supplies.

- Battle Quests refresh at the beginning of each battle. They are special objectives that award a huge War Point bonus. - Battle Quests can be found in the Opponent Selection menu while the Battle is active. - Battle Quests count for the whole Guild, so they will require cooperation to be completed.

Anyone in a Guild with over 10 members can participate.

- The Guild War is accessible from the Guild War icon in the player's main base. The icon will be available when the event activates each week. - Before players can fight, a Guild Leader/Officer must Declare War first.

Yes, but not the normal kind, so players will be able to participate in Guild Wars without interfering with their other activities. Guild Wars use "Morale," a new Guild PvP energy that is available in the Shop.

After a Guild declares war, the Guild cannot recruit or kick new players until the Guild War ends.

In order to earn rewards, you must participate by attacking successfully at least once. Inactive players do not receive rewards. You must also log in to collect your rewards before the next Guild War starts.

As of update 1.9.0, the Daily Reward calendar ends at day 28. Note that this is an intended change. You will be able to receive daily bonuses again at the beginning of the next month.

The Stronghold is your base. Other players can raid your Stronghold for Gold, Quartz and Trophies, just as you can raid theirs.

The gold generated by your Stronghold is related to your current League Ranking. Higher League Levels mean more gold generation from the Stronghold. Assigning a minion to the Stronghold will also grant gold and/or Monster Token generation bonuses.

- When the Guild War ends, any player who participated in the event receives rewards based on the Guild's standing in the Leaderboard. - The top-tier rewards for a Guild War are the best new armor and weapons in the game.

The maximum upkeep is 436 and it is reached at player level 100. But, in update 12, we are removing the upkeep from the Stronghold.

Use the Dream Portal to play additional missions past mission 51.

If your HP is under 15%, you deal additional damage equal to your total Berserker Damage bonus. The visual effect appears only when you are attacked or when you attack (with HP < 15%), for a little while after. Certain weapons have a knockback ability. The combo attack of the polearm will result in knocking back an enemy. The higher your level versus your opponent's, the higher the chances of a knockback (provided it's not a Minion with an immunity to this).

First, the trap room chooses this minion type and applies many buffs to it. Secondly, some variations give passive stat bonuses (like a Health Bonus) to all minions.

Stronghold Stones are the main currency for the Stronghold. It allows players to buy and evolve their trap rooms. They can also upgrade and level up their minions and buy Stronghold Chest Tickets.

You can receive Stronghold Stones as a reward for raiding other Strongholds. In some cases, you can also get them from special bundles.

You can spend your Stronghold Stones inside the Workshop.

The Workshop is located inside your Stronghold. You can buy and evolve trap rooms and minions there.

The Keeper has been removed from the Stronghold to speed up Raids.

All Trap Room Super Fusion Points and the weaker/extra traps were converted into Stronghold Stones. Trap Rooms with higher tiers were updated to their equivalent new version.

Scouting allows you to see your opponent's Stronghold and their assigned minions.

Yes, you can spend Quartz to change your opponent.

Yes, you can freely raid your last 3 opponents.

Inside the Stronghold, you can find the available Revenge raids inside the Raid Reports.

The maximum level you can reach is 130.

Starting with Update 14, you will have the possibility to choose most of the rewards you're getting in the Guild Wars. Participating in the Guild Wars will give you Guild Seals which you'll be able to spend in the Guild Shop on items YOU want.

You need to be in a Guild to have access to the Guild Shop. Guilds unlock at Player level 8.

Your Shop Level isn't high enough.

Shop Level is determined by the ranking of your Guild in the last Guild War.

Shop Level determines what is locked or not, and the Shop Level isn't permanent. Your Guild needs to rank higher to increase the Shop Level in order to unlock more items in the Guild Shop.

Each item has a stock limit (determined by your Shop Level). Once you have purchased up to the stock limit, you will need to wait for it to be restocked (every 24 hours).

This is the currency earned during Guild Raids and Armory Raids. You can spend it in the Guild Shop to get Energy, Evolution Materials, Fusion Boosters, etc.

Participate in Guild Wars by performing successful Guild Raids.

No. Except when you spend them in the Shop, obviously.

You purchased a "key" for the chest. You need to go to the Chests menu, where the particular Chest will display as "free" on the icon for it. Tap it to open the Chest you just purchased in the Guild Shop.

Because they have been converted into two new types of Evolution Materials which are far more versatile than your previous ones.

Many previous Wanted Challenge items had their own specific Evolution Materials needed to Evolve them. These materials weren't available anymore. We wanted to give players a better option.

Their recipes have now been modified to use the two new types of Evolution Materials. Please note, these Evolution Materials are also available in the new Guild Shop.

Bloodrage is a skill and it is triggered when you kill something. It can give you a 6/8/10% bonus damage (depending on the item's tier) for 8 seconds. The duration increases with the tier and it can be re-triggered with additional kills.

It means that you don't have the weight capacity yet to equip that item.

Please note that a referral (friend) code can only be obtained from other players. You can either ask your friends to share their codes with you or request them from someone in the chat.

If your guild leader does not play anymore, you can create your own guild, then you will automatically become its leader. You can become a leader of a guild you didn't create only if a current guild leader passes the leadership to you, but for that, one has to be an active player.

You can add players to your Friends List by sending them a Friend Request, or by accepting Friend Requests sent to you by other players. Please keep in mind that the game does not support cross-platform playing, so before adding your friend, make sure that you both play on the same platform.

Before completing Fusion to upgrade the number of Super Fusion Points, you need to Master your gear. The items used in the Mastery recipe will not transfer the Super Fusion Points; thus, it is better to use gear with the lowest Super Fusion Points in the recipe. Upgrading the Mastery only raises the max amount of Super Fusion Points that an item can have, but only Fusion can transfer Super Fusion Points.

The Arena Gear Sets are five additional gear sets that are available for your bounty hunter once you've unlocked the Arena game mode. These gear sets are only available in this mode.

The Arena Gear Sets can be found in the Arena's gear customization menus, or in the main gear customization menu available from the player base.

The Arena Gear Sets can only be used in the Arena game mode. In this mode, the Arena Gear Sets replace the default Gear Sets. The Arena Gear Sets are not available outside of the Arena game mode.

At the moment, the only game mode that is supported by mode-specific Gear Sets is the Arena.